HomeMy WebLinkAboutNew Service (NS) Permit WorkflowCustomer requests New Service
Engineering creates a New Service (NS) permit in TRAKIT.
Choose Record Subtype of Estimate.
Add Appropriate Fees.
Link additional permits to the New Service (NS) permit.
Building (B) Permit
Right of Way (ROW) Permit
Latecomer (LC) Permit
Parcel in LandTrak are flagged with a Restriction as well as containing a link to any Latecomer (LC) permit.
Engineering provides a printed invoice of the NS permit to the customer.
Customer takes invoice to customer service center.
Customer Service staff processes the New Service (NS) permit.
Customer Service staff collects other Permit fees if they exist
Building (B) Permit
Right of Way (ROW) Permit
Latecomer (LC) Permit
Customer Service collects fees associated with New Service permit.
Customer Service staff changes the New Service permit type to Residential
Customer Service creates a Chronology Action of CHECK WATER PERMITS, which assigns the action to the Public Works Administrator.
Public Works performs new Water/Sewer service work.
Public Works Administrator prints Application for Water/Sewer Services to perform work.
Work order or Task is created in Cartegraph?
Work is performed and logged in Cartegraph?
Public Works Administrator receives completed Application for Water/Sewer Services and uploads the document to the New Service permit record in TRAKIT.
Public Works Administrator creates a Chronology Action of CHECK WATER PERMITS, which assigned to Customer Service.
Customer Service adds information to DataNow Utility Billing.