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HomeMy WebLinkAboutPasco Community Livability Survey 2013 - Full - 03-17-14 The National Citizen Survey"' Pasco, WA Community Livability Report _ 2013 .y National Research Center, Inc. Boulder, CO International City/County Management Association I Washington, DC r �1, Contents About.............................................................................................. 1 Quality of Life in Pasco..................................................................... 2 Community Characteristics ...............................................................3 Governance ..................................................................................... 5 Participation ....................................................................................7 SpecialTopics..................................................................................9 Conclusions ................................................................................... 11 The National Citizen SurveyTM © 2001-2014 National Research Center, Inc. National Research Center, Inc. International City/County Management Association 2955 Valmont Road, Suite 300 777 North Capitol Street NE, Suite 500 Boulder, CO 80301 Washington, DC 20002 www.n-r-c.com • 303-444-7863 www.icma.org • 202-289-ICMA About The National Citizen Survey"(The NCS)report is about the"livability"of Pasco.The phrase"livable community" is used here to evoke a place that is not simply habitable,but that is desirable.It is not only where people do live, but where they want to live. Great communities are partnerships of the government,private sector,community-based organizations and residents,all Residents geographically connected.The NCS captures residents'opinions within the three pillars of a community(Community Characteristics,Governance and Participation)across eight central facets of community(Safety,Mobility,Natural Environment,Built Private Environment,Economy,Recreation and Wellness,Education and sector Enrichment and Community Engagement). Community- The Community Livability Report provides the opinions of a based representative sample of 214 residents of the City of Pasco.The organizations margin of error around any reported percentage is 7%for the entire sample.The full description of methods used to garner these opinions can be found in the Technical Appendices provided under separate cover. Government 1 Quality of Life in Pasco Most residents rated the quality of life in Pasco as excellent or good. This rating for quality of life was similar to the national benchmark Overall quality of Life (see Appendix B of the Technical Appendices provided under separate Excellent cover). 15% Good 53% Shown below are the eight facets of community.The color of each Poor, community facet summarizes how residents rated it across the three 6% sections of the survey that represent the pillars of a community— Community Characteristics,Governance and Participation.When most ratings across the three pillars were higher than the benchmark,the Fair color for that facet is the darkest shade;when most ratings were lower 25% than the benchmark,the color is the lightest shade.A mix of ratings (higher and lower than the benchmark)results in a color between the extremes. In addition to a summary of ratings,the image below includes one or more stars to indicate which community facets were the most important focus areas for the community.Residents identified Safety,Economy and Education and Enrichment as priorities for the Pasco community in the coming two years. It is noteworthy that Pasco residents gave positive ratings to all facets of community livability,including the areas that rated highest for importance.This overview of the key aspects of community quality provides a quick summary of where residents see exceptionally strong performance and where performance offers the greatest opportunity for improvement. Linking quality to importance offers community members and leaders a view into the characteristics of the community that matter most and that seem to be working best. Details that support these findings are contained in the remainder of this Livability Report,starting with the ratings for Community Characteristics,Governance and Participation and ending with results for Pasco's unique questions. Legend Higher than national benchmark Similar to national benchmark Lower than national benchmark Benchmark comparison not available Most important MAN, Ir Built Education Safety Environmen Enr'and Natural Recreation nvironmen and Wellness Econom Community Engagement Community Characteristics What makes a community livable, attractive and a place where people want to be 2 Overall quality of community life represents the natural ambience,services and amenities that make for an attractive community.How residents rate their overall quality of life is an indicator of the overall health of a community.In the case of Pasco,69%rated the City as an excellent or good place to live.Respondents'ratings of Pasco as a place to live were lower than ratings in other communities across the nation(see Appendix B of the Technical Appendices provided under separate cover). In addition to rating the City as a place to live,respondents rated several aspects of community quality including Pasco as a place to raise children and to retire,their neighborhood as a place to live,the overall image or reputation of Pasco and its overall appearance.About three-quarters of respondents rated their neighborhoods positively and about half of respondents rated Pasco as an excellent or good place to retire.Both these ratings were similar to the benchmark.Only one-third of participants gave positive ratings to the overall image and overall appearance of Pasco. Delving deeper into Community Characteristics,survey respondents rated over 40 features of the community within the eight facets of Community Livability. Features found within the facet of Mobility were mostly rated positively and all features within Mobility were similar to the benchmark.Ratings within the facet of Economy varied widely with as few as 18%rating Pasco's downtown/commercial area positively and as many as 56%rating Pasco as an excellent or good place to work.Almost half of participants rated Pasco's cost of living positively,a level that was similar to the benchmark. Community Engagement ratings were below the benchmark with less than half of participants rating these features positively. Place to Live Excellent 17% Good Poor 52% 3% Fair) - - 28 Percent rating positively(e.g., excellent/good) Comparison to national benchmark ■Higher ■Similar Lower Not available • 3 28% 3% Overall image Neighborhood Place to raise children Place to retire Overall appearance 3 The National Citizen SurveyT"' Figure 1: Aspects of Community Characteristics Percent rating positively SAFETY (e.g., excellent/good, Overall feeling of safety 48% very/somewhat safe) Safe in neighborhood Safe downtown/commercial area 60% MOBILITY Comparison to national Overall ease of travel benchmark Paths and walking trails ■Higher Ease of walking Travel by bicycle ■Similar Travel by public transportation Lower Travel by car , Not available Public parking Traffic flow NATURAL ENVIRONMENT Overall natural environment 57% Cleanliness 32% Air quality BUILT ENVIRONMENT Overall built environment 4 % New development in Pasco Affordable quality housing Housing options Public places 31% ECONOMY Overall economic health Vibrant downtown/commercial area 18% Business and services 38% Cost of living Shopping opportunities 31% Employment opportunities Place to visit 43% Place to work RECREATION AND WELLNESS Health and wellness 49% Mental health care , Preventive health services Health care Recreational opportunities 42% Fitness opportunities 53% EDUCATION AND ENRICHMENT Education and enrichment opportunities Cultural/arts/music activities 270 Adult education K-12 education 54% Child care/preschool COMMUNITY ENGAGEMENT Social events and activities 29% Neighborliness 40% Openness and acceptance 45% Opportunities to participate in community matters 37% Opportunities to volunteer 45% 4 Governance How well does the government of Pasco meet the needs and expectations of its residents? The overall quality of the services provided by Pasco as well as the manner in which these services are provided are a key component of how residents rate their quality of life.Two-thirds of participants gave positive ratings to the overall quality of Pasco's City services,while only about one-third of participants rated the Federal Government positively. Survey respondents also rated various aspects of Pasco's leadership and governance.About half of participants rated Pasco's customer service and the overall direction of Pasco as excellent or good.Ratings for the value of services for taxes paid,overall direction of Pasco,confidence in City government,acting in the best interest of Pasco,being honest and treating all residents fairly were similar to the national benchmark. Respondents evaluated over 30 individual services and amenities available in Pasco.Out of the 35 services rated, 19 were similar to the benchmark and 16 were lower than the benchmark. Ratings for Safety services varied but the area was one of the most highly rated overall,with half or more of participants giving positive ratings for police,fire,ambulance or emergency medical services,crime prevention and fire prevention.But,ratings for fire services,ambulance or emergency medical services and emergency preparedness declined compared to 2011(see Trends over Time report provided under separate cover).In the facet of Mobility,ratings also varied;when compared to the 2011 survey,ratings had decreased for street repair,street cleaning and traffic signal timing decreased. Ratings for the Natural Environment,Built Environment and Economy tended to be positive and similar to the benchmark. Overall Quality of City Services Excellent Good 11% 53% Poor e 4% Fair—/ 31% Percent rating positively(e.g., excellent/good) Comparison to national benchmark ■Higher aSimilar Lower Not available 55% •. 4007, 0 Value of Overall Welcoming Confidence Acting in the Being honest Treating all Customer Services services for direction citizen in City best interest residents service provided by taxes paid involvement government of Pasco fairly the Federal Government 5 The National Citizen SurveyT'" Figure 2: Aspects of Governance Percent rating positively SAFETY (e.g., excellent/good) Police Fire 78% Ambulance/EMS 73% Comparison to national Crime prevention 50% benchmark Fire prevention 62% ■Higher Animal control - ■Similar Emergency preparedness = 32% Lower MOBILITY Not available Traffic enforcement •. Street repair •• Street cleaning •• Street lighting 46% Snow removal 45% Sidewalk maintenance •• Traffic signal timing 0. Bus or transit services .•• NATURAL ENVIRONMENT Garbage collection .•• Recycling 34% Yard waste pick-up •, Drinking water •. Natural areas preservation 42% Open space 37% BUILT ENVIRONMENT Storm drainage .�•, Sewer services Utility billing Land use, planning and zoning Code enforcement !3!%. Cable television �•, ECONOMY Economic development RECREATION AND WELLNESS City parks 56% Recreation programs 45% Recreation centers 38% Health services EDUCATION AND ENRICHMENT Public libraries 69% Special events 37% COMMUNITY ENGAGEMENT Public information 6 Participation Are the residents of Pasco connected to the community and each other? An engaged community harnesses its most valuable resource,its residents.The connections and trust among residents,government,businesses and other organizations help to create a sense of community; a shared sense of membership,belonging and history.While sense of community in Pasco was lower than the benchmark(33%), more than three-quarters would recommend Pasco to others and plan on remaining in Pasco,ratings which were similar to the benchmark. The survey included over 3o activities and behaviors for which respondents indicated how often they participated in or performed each,if at all.Most participation ratings were similar to the benchmark and very few were below the benchmark.Participation within Recreation and Wellness was especially good,with most participants having visited a City park,eating at least five servings of fruits and vegetables,participating in moderate or vigorous exercise and reporting to be in very good health.Ratings within Safety,Mobility,Built Environment and Economy were also good,with all features within these facets being similar to the benchmark. Sense of Community Excellent 6% Poor Good 21% —27% Fair 46% Percent rating positively Comparison to national (e.g., very/somewhat likely, benchmark yes) ■Higher ■Similar Lower Not available Room[ Recommend Pasco Remain in Pasco Contacted Pasco employees 1 The National Citizen SurveyT'" Figure 3: Aspects of Participation Percent rating positively SAFETY (e.g.,yes, more than Stocked supplies for an emergency 6•. once a month, always/sometimes) Did NOT report a crime Was NOT the victim of a crime Comparison to national MOBILITY benchmark Used public transportation instead of driving .•. ■Higher Carpooled instead of driving alone ■Similar Walked or biked instead of driving Lower NATURAL ENVIRONMENT Not available Conserved water .•• Made home more energy efficient :�•. Recycled at home 6897. BUILT ENVIRONMENT Did NOT observe a code violation •• NOT under housing cost stress •. ECONOMY Purchased goods or services in Pasco Economy will have positive impact on income Work in Pasco RECREATION AND WELLNESS Used Pasco recreation centers 40% Visited a City park Ate 5 portions of fruits and vegetables Participated in moderate or vigorous physical activity :�•. In very good to excellent health EDUCATION AND ENRICHMENT Used Pasco public libraries ..•. Participated in religious or spiritual activities Attended a City-sponsored event 310/0 COMMUNITY ENGAGEMENT Campaigned for an issue, cause or candidate �•• Contacted Pasco elected officials Volunteered Participated in a club 14% Talked to or visited with neighbors Done a favor for a neighbor Attended a local public meeting 14% Watched a local public meeting �•. Read or watched local news Voted in local elections 8 Special Topics The City of Pasco included three questions of special interest on The NCS relating to ambulance fees,funding for large projects and recreation programming at the Pasco Senior Center.The first question of special interest asked about fees for ambulance service in the"donut hole."A majority of respondents(86%)supported altering the City contract so that residents within the"donut hole"paid the same fee as Pasco residents. Figure 4: Ambulance Fees in Fire District #3 The "donut hole"area surrounded by Pasco has received ambulance service from the Pasco Fire Department, paid by Fire District#3 at an equivalent fee of$1.00 per household per month(compared with Pasco residents' fee of$6.25 1month). If the City continues to provide the same paramedic ambulance service to Fire District#3 that it provides to City residents, to what extent do you support or oppose altering the contract so that District residents pay at least the same fee as Pasco residents? Strongly oppose 6% il Somewhat Strongly support oppose 7% 70% Somewhat support 16% The second question gauged participant support for large projects and various forms of financing for such projects.Three-quarters of participants supported partnering with the Regional Public Facilities District and working independently with the Pasco Public Facilities District.Very few participants supported abandoning efforts to consider future facilities. Figure 5: Funding Large Projects Funding large projects, such as a convention center, performing arts center, aquatics facility or museum in Pasco can be done in a number of ways Partnering with the Regional Public Facilities District(with the approval of Tri City voters) can finance projects of$35 million or more. The Pasco Public Facilities District(Pasco only)could finance a project of about$10 million. To what extent do you support or oppose each of the following? ■Strongly support Somewhat support Partnering with the Regional Public Facilities District on large projects 35% 79% that can be approved by the voters of the three cities Working independently with the Pasco Public Facilities District to 48%; 75% identify a small project for Pasco Abandoning efforts to consider future 24% 31% facilities The National Citizen SurveyT"' The third and final custom question asked about uses for the Pasco Senior Center.Creating a community center for all ages that maintained the current amount of programming for seniors was the most supported option with 79%of participants strongly or somewhat supporting this option.Over half of participants also supported creating a community center for all ages with decreased programming for seniors.Only one-third of respondents supported leaving the Pasco Senior Center as is. Figure 6: Pasco Senior Center Use of the Pasco Senior Center by seniors has continued to decline over time, but still requires increased funding to remain open. To what extent do you support or oppose transitioning the Pasco Senior Center into a "community recreation center"with the following programming options? ■Strongly support Somewhat support Create a community recreation center with programming for all ages and maintain the 41% 79% current amount of programming for seniors Create a community recreation center with programming for all ages and decreased c 30% 61% programming for seniors Leave Pasco Senior Center as is; do not 25% 36% create a community recreation center 10 Conclusions Pasco residents enjoy a high quality of life Most survey respondents felt positively about the overall quality of life in Pasco.About 2 in 3 respondents rated their overall quality of life as excellent or good and three-quarters of respondents rated their neighborhood highly. A majority of participants would recommend Pasco to others and planned on remaining in Pasco.Compared to the 2011 survey,ratings for all of the factors that contribute to a high quality of life in Pasco held steady in 2013. The Economy is an important focus area for Pasco residents. Residents identified Economy as an important area for the community to focus on in the coming years.In general the Economy of Pasco received solid ratings that were on par with other communities,including for overall economic health,the quality of economic development services and how residents felt the economy would affect themselves and their families. Residents also rated Pasco as a place to work,the cost of living and employment opportunities favorably.However ratings for downtown/commercial areas,businesses and services,shopping opportunities and Pasco as a place to visit were not as highly rated as in other communities. Participation in Pasco is strong. Participation in the activities and behaviors of community life was consistently strong in Pasco.In the pillar of Participation,most features were at levels similar to other communities.At least 8 in 10 respondents had made their home more energy efficient,purchased goods or services in Pasco,visited a City park,eaten at least five servings of fruits or vegetables,participated in moderate to vigorous physical activity,talked to or visited with a neighbor and read or watched the local news.The number of participants reporting having voted in a general election increased by 21%compared to 2011. 11 The National Citizen Survey"' Pasco, WA Dashboard Summary of r Findings 2013 National Research Center, Inc. Boulder, CO International City/County Management Association I Washington, DC Summary The National Citizen SurveyTM(The NCSTM)is a collaborative effort between National Research Center,Inc. (NRC) and the International City/County Management Association(ICMA).The survey and its administration are standardized to assure high quality research methods and directly comparable results across The NCS communities.The NCS captures residents'opinions within the three pillars of a community(Community Characteristics,Governance and Participation)across eight central facets of community(Safety,Mobility,Natural Environment,Built Environment,Economy,Recreation and Wellness,Education and Enrichment and Community Engagement).This report summarizes Pasco's performance in the eight facets of community livability with the"General"rating as a summary of results from the overarching questions not shown within any of the eight facets.The"Overall"represents the community pillar in its entirety(the eight facets and general). By summarizing resident ratings across the eight facets and three pillars of a livable community,a picture of Pasco's community livability emerges. Below,the color of each community facet summarizes how residents rated each of the pillars that support it—Community Characteristics,Governance and Participation.When most ratings were higher than the benchmark,the color is the darkest shade;when most ratings were lower than the benchmark,the color is the lightest shade.A mix of ratings(higher and lower than the benchmark)results in a color between the extremes. Not only were Overall ratings positive across Community Characteristics,Governance and Participation but Participation was also seen to be good within each facet.Residents also identified Mobility,Built Environment and Economy as community facets that were strong compared to other communities.Ratings for Safety however, were not as strong,particularly in Community Characteristics and Governance. Broadly,ratings across most of the facets were similar to ratings across the nation.This information can be helpful in identifying the areas that merit more attention. _Figure 1: Dashboard Summary CommuniW Characteristics Governance Participation Similar Lower Similar Lower Similar Lower Overall _ General 3 4 _ Safety 1 2 2 5 Mobility Natural Environment 1 2 Built Environment Economy Recreation and Wellness _ 1 3 Education and Enrichment 0 2 Community Engagement 0 5 - Le end. Higher Similar Lower Not available 1 The National Citizen SurveyT'" Fi ure 2: Detailed Dashboard Percent Percent Percent Community Characteristics Trend Benchmark positive Governance Trend Benchmark positive Participation Trend Benchmark positive Overall appearance 11 33% Customer service 1 1 55% Recommend Pasco 77% Overall quality of life H 69% Services provided by Pasco H 64% Remain in Pasco 85% m Place to retire 59% Services provided by the H 36% Contacted Pasco employees H 45% Federal Government ca) Place to raise children H 1 63% Place to live H 1 69% Neighborhood F. 77% Overall image 11 28% Overall Feeling of safe * 1 48% Police H 67% Was NOT the victim of a crime H 88% Safe in neighborhood t. 92% Crime prevention t 1 50% Did NOT report a crime * 73% Safe downtown/commercial > 11 60% Fire 1 1 78% Stocked supplies for an * 40% area emergency n Fire prevention H 1 62% Ambulance/EMS 1 1 73% Emergency re aredness 1 11 32% Animal control H 46% Traffic Flow 47% Traffic enforcement H 61% Carpooled instead of driving * 47% alone Travel by car H 67% Street repair 1 39% Walked or biked instead of * H 52% driving 2 Travel by bicycle 1 H 35% Street cleaning 1 H 49% Used public transportation * 26% instead of driving Ease of walking H H 47% Street lighting 1 46% Travel by ublic transportation * 55% Snow removal H 1 45% Overall ease travel * H 67% Sidewalk maintenance 49% Public parking * + 63% Traffic signal timing 1 41% Paths and walking trails 1 H 47% Bus or transit services H H 69% Overall natural environment H 1 57% Garbage collection H 76% Recycled at home 1 68% Air quality 56% Recycling 1 11 34% Conserved water * 76% E Cleanliness 11 32% Yard waste pick-up f 65% Made home more energy * 80% C m ` efficient Z•5; Drinking water 63% c w Open space * 1 37% Natural areas preservation H 1 42% New development in Pasco 1 54% Sewer services 1 65% NOT experiencing housing 61% cost stress E Affordable quality housing H H 54% Storm drainage H H 60% Did NOT observe a code * 45% c p violation .2 Housing options H 57% Utility billing * H 56% it Overall built environment * 1 45% Land use,planning and 1 H 36% •U zoning m Public places * 11 31% Code enforcement H 1 33% Cable television H H 50% Legend TT Much higher r Higher H Similar 1 Lower 11 Much lower Not available 2 The National Citizen SurveyT'" Percent Percent Percent Community Characteristics Trend Benchmark positive Governance Trend Benchmark positive Participation Trend Benchmark ositive Overall economic health * 44% Economic development 43% Economy will have positive 25% impact on income Shopping opportunities H 1 31% Purchased goods or services in * H 97% Pasco E Employment opportunities 1 28% Work in Pasco * H 51% o Place to visit * 1 43% Cost of living * 48% LU Vibrant downtown/commercial * 11 18% area Place to work H 56% Business and services l 38% Fitness opportunities * 53% City arks 1 1 56% In very good to excellent health * 55% a Recreational opportunities H 42% Recreation centers 1 1 38% Used Pasco public libraries H 66% N Health care H H 51% Recreation programs H 1 45% Used Pasco recreation centers 1 40% o Mental health care * 30% Health services H H 57% Visited a City ark « H 78% a Health and wellness * 49% Ate 5 portions of fruits and * H 81% U vegetables Preventive health services H 43% Participated in moderate or * H 80% vi orous physical activity K-12 education H 54% Public libraries H 69% Participated in religious or H 47% c spiritual activities Cultural/arts/music activities 1 1 27% Special events * 11 37% � Child care/preschool H 38% Adult education * F 54% w Overall education and 52% enrichment Opportunities to participate in y 37% Public information 51% Sense of community 1 33% community matters Opportunities to volunteer 1 45% Overall direction H H 51% Voted in local elections T H 77% Openness and acceptance 1 45% Value of services for taxes 34% Talked to or visited with * 82% aid neighbors E E Social events and activities 1 1 29% Welcoming citizen ( 34% Attended a local public meeting 14% involvement m Neighborliness * 1 40% Confidence in City * 39% Watched a local public meeting 1 30% c w overnment 2� Acting in the best interest * 40% Volunteered H H 35% E of Pasco E Being honest * 40% Participated in a club H 1 14% 00 Treating all residents fairly * 46% Campaigned for an issue,cause * 20% U or candidate Contacted Pasco elected officials * H 15% Attended a City-sponsored event * 11 31% Read or watched local news * 87% Done a favor for a neighbor * H 75% Legend ?i Much higher r Higher H Similar Lower 11 Much lower Not available 3 The National Citizen Survey"' Pasco, WA Trends over Time - 2013 National Research Center, Inc. Boulder, CO International City/County Management Association Washington, DC Contents Summary .............................................................. ........................ 1 The National Citizen SurveyTM © 2001-2014 National Research Center, Inc. National Research Center, Inc. International City/County Management Association 2955 Valmont Road, Suite 300 777 North Capitol Street NE, Suite 500 Boulder, CO 80301 Washington, DC 20002 www.n-r-c.com • 303-444-7863 www.icma.org • 202-289-ICMA Summary The National Citizen SurveyTM(The NCSTM)is a collaborative effort between National Research Center,Inc. (NRC) and the International City/County Management Association(ICMA).The survey and its administration are standardized to assure high quality research methods and directly comparable results across The NCS communities.The NCS captures residents'opinions within the three pillars of a community(Community Characteristics,Governance and Participation)across eight central facets of community(Safety,Mobility,Natural Environment,Built Environment,Economy,Recreation and Wellness,Education and Enrichment and Community Engagement).This report discusses trends over time,comparing the 2013 ratings for the City of Pasco to its previous survey results in 2005, 2007,20o9 and 2011.Additional reports and technical appendices are available under separate cover. Trend data for Pasco represent important comparison data and should be examined for improvements or declines. Deviations from stable trends over time,especially,represent opportunities for understanding how local policies, programs or public information may have affected residents'opinions. Meaningful differences between survey years have been noted within the following tables as being"higher"or "lower"if the differences are greater than nine percentage points between the 2o11 and 2013 surveys,otherwise the comparison between 2011 and 2013 are noted as being"similar."Additionally,benchmark comparisons for all survey years are presented for reference.Changes in the benchmark comparison over time can be impacted by various trends,including varying survey cycles for the individual communities that comprise the benchmarks, regional and national economic or other events,as well as emerging survey methodologies. Overall,ratings in Pasco for 2013 generally remained stable.Of the 89 items for which comparisons were available,63 items were rated similarly in 2011 and 2013,25 items showed a decrease in ratings and one showed an increase in ratings.Notable trends over time included the following: • Ratings remained the most stable within the pillar of Participation.Out of the 17 items with trendlines,14 remained similar,two had decreased and one had increased.The number of participants reporting having voted in a general election increased by 21%. • In the pillar of Governance,the majority of ratings remained similar to 2o11.But Mobility and Safety were the areas with the most declines.In particular,ratings for street repair,street cleaning and traffic signal timing decreased. In the facet of Safety,ratings for fire services,ambulance or emergency medical services and emergency preparedness declined. • Fifty items within Community Characteristics had trendlines;out of those 50 items,24 had ratings that remained stable, 10 decreased and none increased.The facet of Community Engagement had the most items with decreasing trends(opportunities to participate in community matters,opportunities to volunteer, openness and acceptance,social events and activities). 1 The National Citizen SurveyTI Table 1: Community Characteristics General Percent rating positively(e.g.,excellent/good) Comparison to benchmark 2005 2007 2009 2011 2013 2013 rating compared to 2011 2005 2007 2009 2011 2013 Overall quality of life 64% 52% 76% 64% 69% Similar Lower Much lower Similar Much lower Similar Overall image 46% 35% 37% 32% 28% Similar Much lower Much lower Much lower Much lower Much lower Place to live 75% 59% 78% 73% 69% Similar Similar Much lower Lower Much lower Lower Neighborhood 68% 63% 77% 71% 77% Similar Similar Much lower Similar Lower Similar Place to raise children 66% 49% 62% 63% 63% Similar Similar Much lower Much lower Much lower Lower Place to retire 54% 45% 60% 59% 59% Similar Similar Much lower Similar Lower Similar Overall appearance 48% 33% 46% 37% 33% Similar Much lower Much lower Much lower Much lower Much lower Table 2: Community Characteristics by Facet Percent rating positively(e.g.,excellent/good, 2013 rating very/somewhat safe) compared to 2011 Comparison to benchmark 2005 2007 2009 2011 2013 2005 2007 2009 2011 2013 Much Overall feeling of safety NA NA NA NA 48% NA NA NA NA NA lower Safe in neighborhood 85% 80% 92% 91% 92% Similar Lower Lower Similar Similar Similar Much Much Much Much Much Safety Safe downtown/commercial area 69% 64% 60% 61% 60% Similar lower lower lower lower lower Overall ease of travel NA NA NA NA 67% NA NA NA NA NA Similar Paths and walking trails NA NA 62% 59% 47% Lower NA NA Similar Similar Similar Ease of walking 67% 57% 61% 55% 47% Similar Higher Similar Similar Similar Similar Much Travel by bicycle 63% 55% 67% 53% 35% Lower Higher Higher higher Similar Similar Travel by public transportation NA NA NA NA 55% NA NA NA NA NA Similar Much Much Much Much Travel by car 73% 64% 72% 72% 67% Similar higher higher higher higher Similar Public parking NA NA NA NA 63% NA NA NA NA NA Similar Mobility Traffic flow 65% 53% 54% 55% 47% Similar NA NA Higher Higher Similar Much Much Overall natural environment NA NA 56% 55% 57% Similar NA NA lower lower Lower Much Much Much Natural Cleanliness NA NA 45% 38% 32% Similar NA NA lower lower lower Environment Air quality 64% 59% 62% 56% 56% Similar Similar Lower Similar Lower Similar Overall built environment NA NA NA NA 45% NA NA NA NA NA Lower Much Much Built Environment New development in Pasco 73% 65% 73% 66% 54% Lower Higher higher higher Similar Similar 2 The National Citizen SurveyTI Percent rating positively(e.g.,excellent/good, 2013 rating very/somewhat safe) compared to 2011 Comparison to benchmark 2005 2007 2009 2011 2013 2005 2007 2009 2011 2013 Much Much Much Affordable quality housing 55% 52% 66% 52% 54% Similar Higher higher higher higher Similar Housing options NA NA 70% 57% 57% Similar NA NA Higher Similar Similar Much Public places NA NA NA NA 31% NA NA NA NA NA lower Overall economic health NA NA NA NA 44% NA NA NA NA NA Similar Vibrant downtown/commercial Much area NA NA NA NA 18% NA NA NA NA NA lower Business and services NA NA 58% 54% 38% Lower NA NA Similar Lower Lower Cost of living NA NA NA NA 48% NA NA NA NA NA Similar Much Much Much Shopping opportunities 35% 38% 38% 35% 31% Similar lower lower Lower lower Lower Much Employment opportunities 39% 33% 48% 40% 28% Lower Similar Higher higher Higher Similar Place to visit NA NA NA NA 43% NA NA NA NA NA Lower Economy Place to work 65% 57% 64% 63% 56% Similar Similar Similar Similar Similar Similar Health and wellness NA NA NA NA 49% NA NA NA NA NA Lower Mental health care NA NA NA NA 30% NA NA NA NA NA Similar Preventive health services NA NA 53% 49% 43% Similar NA NA Similar Lower Similar Health care 42% 45% 54% 43% 51% Similar Lower Similar Similar Similar Similar Food 58% 59% NA NA NA NA NA Similar NA NA NA Much Much Much Recreation and Recreational opportunities 47% 48% 47% 45% 42% Similar Lower lower lower lower Lower Wellness Fitness opportunities NA NA NA NA 53% NA NA NA NA NA Lower Cultural/arts/music activities 49% 51% 47% 45% 27% Lower Lower Similar Similar Lower Lower Adult education NA NA NA NA 54% NA NA NA NA NA Similar K-12 education 62% 50% 63% 53% 54% Similar Higher Lower Similar Lower Lower Education and Much Enrichment Child care/preschool 41% 40% 54% 47% 38% Similar Similar Similar higher Higher Similar Social events and activities NA NA 57% 50% 29% Lower NA NA Lower Lower Lower Neighborliness NA NA NA NA 40% NA NA NA NA NA Lower Openness and acceptance 54% 56% 63% 57% 45% Lower Similar Similar Similar Similar Lower Opportunities to participate in community matters NA NA 58% 51% 37% Lower NA NA Similar Lower Lower Community Much Engagement Opportunities to volunteer NA NA 72% 58% 45% Lower NA NA Similar lower Lower 3 The National Citizen SurveyTI Table 3: Governance General _ Percent rating positively(e.g.,excellent/good) Comparison to benchmark 2005 2007 2009 2011 2013 2013 rating compared to 2011 2005 2007 2009 2011 2013 Services provided by Pasco 69% 58% 69% 61% 64% Similar Similar Lower Similar Similar Similar Customer service 58% 60% 68% 71% 55% Lower Lower Much lower Lower Similar Lower Value of services for taxes paid 52% 51% 53% 49% 34% Lower Similar Similar Similar Similar Similar Overall direction 61% 54% 60% 45% 51% Similar Similar Higher Similar Similar Similar Welcoming citizen involvement 56% 48% 47% 40% 34% Similar Similar Similar Similar Lower Lower Confidence in City government NA NA NA NA 39% NA NA NA NA NA Similar Acting in the best interest of Pasco NA NA NA NA 40% NA NA NA NA NA Similar Being honest NA NA NA NA 40% NA NA NA NA NA Similar Treating all residents fairly NA NA NA NA 46% NA NA NA NA NA Similar Services provided by the Federal Government 50% 41% 50% 42% 36% Similar Higher Similar Higher Similar Similar Table 4: Governance by Facet Percent rating positively(e.g., 2013 rating compared excellent/good) to 2011 Comparison to benchmark 2005 2007 2009 2011 2013 2005 2007 2009 2011 2013 Police 70% 63% 71% 74% 67% Similar Similar Similar Lower Similar Similar Fire 89% 87% 88% 88% 78% Lower Similar Similar Similar Similar Lower Ambulance/EMS 87% 73% 87% 84% 73% Lower Similar Similar Lower Similar Lower Much Crime prevention 56% 43% 57% 56% 50% Similar Lower lower Similar Lower Lower Fire prevention NA NA 68% 70% 62% Similar NA NA Similar Similar Lower Much Much Much Animal control 53% 45% 43% 37% 46% Similar Similar lower lower lower Similar Much Much Safety Emergency preparedness NA NA 53% 47% 32% Lower NA NA lower Lower lower Traffic enforcement 63% 59% 63% 57% 61% Similar Similar Similar Similar Similar Similar Much Much Much Street repair 54% 57% 53% 53% 39% Lower Higher higher higher higher Similar Street cleaning 62% 59% 62% 60% 49% Lower Similar Similar Similar Similar Similar Street lighting 57% 54% 57% 51% 46% Similar Similar Similar Similar Lower Lower Much Much Much Much Snow removal 45% 46% 51% 47% 45% Similar lower lower lower lower Lower Sidewalk maintenance 53% 51% 47% 50% 49% Similar Similar Similar Similar Similar Similar Traffic signal timing 57% 44% 49% 57% 41% Lower Higher Higher Similar Higher Similar Much Much Much Mobility Bus or transit services NA 77% 68% 73% 69% Similar NA higher higher higher Similar 4 The National Citizen SurveyTI Percent rating positively(e.g., 2013 rating compared excellent/good) to 2011 Comparison to benchmark 2005 2007 2009 2011 2013 2005 2007 2009 2011 2013 Garbage collection 85% 84% 83% 84% 76% Similar Higher Similar Similar Similar Similar Much Much Much Much Recycling 65% 52% 51% 43% 34% Lower Lower lower lower lower lower Much Yard waste pick-up 61% 56% 65% 66% 65% Similar Similar lower Similar Lower Similar Drinking water 56% 54% 62% 65% 63% Similar Similar Similar Similar Similar Similar Natural areas preservation NA NA 57% 51% 42% Similar NA NA Similar Similar Lower Natural Environment Open space NA NA NA NA 37% NA NA NA NA NA Lower Much Much Storm drainage 66% 63% 65% 68% 60% Similar Higher higher higher Higher Similar Sewer services 69% 71% 73% 76% 65% Lower Similar Higher Similar Higher Similar Utility billing NA NA NA NA 56% NA NA NA NA NA Similar Land use, planning and zoning 53% 46% 45% 46% 36% Lower Higher Higher Higher Similar Similar Much Much Code enforcement 38% 39% 30% 27% 33% Similar Lower Lower lower lower Lower Built Environment Cable television 40% 49% 53% 54% 50% Similar Lower Similar Similar Similar Similar Much Economy Economic development 49% 53% 47% 46% 43% Similar Similar higher Higher Similar Similar City parks 70% 68% 65% 65% 56% Lower Similar Lower Lower Lower Lower Much Recreation programs 69% 59% 56% 53% 45% Similar Similar Lower Lower lower Lower Much Much Recreation and Recreation centers 59% 53% 51% 53% 38% Lower Similar Lower lower lower Lower Wellness Health services NA NA 54% 58% 57% Similar NA NA Similar Similar Similar Much Special events NA NA NA NA 37% NA NA NA NA NA lower Education and Much Enrichment Public libraries 68% 74% 76% 61% 69% Similar Similar Similar Lower lower Lower Community Engagement Public information 55% 58% 65% 57% 51% Similar Similar Similar Similar Similar Similar 5 The National Citizen SurveyTI Table 5: Participation General Percent rating positively(e.g.,always/sometimes, more than once a month, yes) 2013 rating compared to Comparison to benchmark 2005 2007 2009 2011 2013 2011 2005 2007 2009 2011 2013 Much Sense of community 56% 46% 53% 48% 33% Lower Similar Lower Lower lower Lower Recommend Pasco NA NA 73% 69% 77% Similar NA NA Similar Lower Similar Remain in Pasco NA NA 79% 77% 85% Similar NA NA Similar Similar Similar Contacted Pasco Much employees 61% 71% 56% 46% 45% Similar NA NA Similar lower Similar Table 6: Participation by Facet Percent rating positively(e.g.,always/sometimes, more 2013 rating than once a month,yes) compared to 2011 Comparison to benchmark 2005 2007 2009 2011 2013 2005 2007 2009 2011 2013 Stocked supplies for an emergency NA NA NA NA 40% NA NA NA NA NA Similar Did NOT report a crime NA NA NA NA 73% NA NA NA NA NA Similar Safety Was NOT the victim of a crime 26% 17% 83% 88% 88% Similar NA NA Similar Similar Similar Used public transportation instead of driving NA NA NA NA 26% NA NA NA NA NA Similar Carpooled instead of driving alone NA NA NA NA 47% NA NA NA NA NA Similar Walked or biked instead of Mobility driving NA NA NA NA 52% NA NA NA NA NA Similar Conserved water NA NA NA NA 76% NA NA NA NA NA Similar Made home more energy efficient NA NA NA NA 80% NA NA NA NA NA Similar Natural Much Much Environment Recycled at home 70% 57% 59% 62% 68% Similar NA NA lower lower Lower Did NOT observe a code violation NA NA NA NA 45% NA NA NA NA NA Similar Built Environment NOT under housing cost stress NA NA 68% 65% 61% Similar NA NA Higher Similar Similar Purchased goods or services in Pasco NA NA NA NA 97% NA NA NA NA NA Similar Economy will have positive Much impact on income 32% 23% 25% 25% 25% Similar NA NA higher Higher Similar Economy Work in Pasco NA NA NA NA 51% NA NA NA NA NA Similar Recreation and Much Much Wellness Used Pasco recreation centers 62% 45% 48% 47% 40% Similar NA NA lower lower Lower 6 The National Citizen SurveyTI Percent rating positively(e.g.,always/sometimes, more 2013 rating than once a month,yes) compared to 2011 Comparison to benchmark 2005 2007 2009 2011 2013 2005 2007 2009 2011 2013 Visited a City park 88% 87% 78% 79% 78% Similar NA NA Lower Lower Similar Ate 5 portions of fruits and vegetables NA NA NA NA 81% NA NA NA NA NA Similar Participated in moderate or vigorous physical activity NA NA NA NA 80% NA NA NA NA NA Similar In very good to excellent health NA NA NA NA 55% NA NA NA NA NA Similar Much Used Pasco public libraries 74% 66% 60% 67% 66% Similar NA NA lower Lower Similar Education and Participated in religious or Enrichment spiritual activities NA NA 52% 55% 47% Similar NA NA Similar Higher Similar Attended a City-sponsored Much event NA NA NA NA 31% NA NA NA NA NA lower Campaigned for an issue,cause or candidate NA NA NA NA 20% NA NA NA NA NA Similar Contacted Pasco elected officials NA NA NA NA 15% NA NA NA NA NA Similar Volunteered 41% 43% 40% 38% 35% Similar NA NA Similar Lower Similar Much Participated in a club NA NA 31% 22% 14% Similar NA NA Similar lower Lower Talked to or visited with neighbors NA NA NA NA 82% NA NA NA NA NA Similar Done a favor for a neighbor NA NA NA NA 75% NA NA NA NA NA Similar Much Attended a local public meeting 31% 19% 19% 22% 14% Similar NA NA lower Lower Lower Watched a local public meeting 45% 41% 39% 47% 30% Lower NA NA Lower Higher Similar Read or watched local news NA NA NA NA 87% NA NA NA NA NA Similar Community Much Much Engagement Voted in local elections 58% 51% 63% 57% 77% Higher NA NA lower lower Similar 7 The National Citizen SurveyTrl Pasco, WA Technical Appendices r 2013 National Research Center, Inc. I Boulder, CO International City/County Management Association I Washington, DC The National Citizen SurveyTM Contents Appendix A: Complete Survey Responses .......................................... 1 Appendix B: Benchmark Comparisons ............................................. 21 Appendix C: Detailed Survey Methods ............................................. 30 Appendix D: Survey Materials ......................................................... 35 The National Citizen SurveyTM © 2001-2014 National Research Center, Inc. National Research Center, Inc. International City/County Management Association 2955 Valmont Road, Suite 300 777 North Capitol Street NE, Suite 500 Boulder, CO 80301 Washington, DC 20002 www.n-r-c.com • 303-444-7863 www.icma.org • 202-289-ICMA The National Citizen SurveyT'" Appendix A: Complete Survey Responses Responses excluding "don't know" The following pages contain a complete set of responses to each question on the survey, excluding the"don't know"responses.The percent of respondents giving a particular response is shown followed by the number of respondents(denoted with"N="). Table 1: Question 1 Please rate each of the following aspects of quality of life in Pasco: Excellent Good Fair Poor Total Pasco as a place to live 17% N=33 52% N=105 28% N=56 3% N=6 100% N=200 Your neighborhood as a place to live 27% N=53 50% N=100 21% N=41 3% N=6 100% N=200 Pasco as a place to raise children 17% N=32 47% N=89 27% N=52 9% N=17 100% N=190 Pasco as a place to work 14% N=24 42% N=70 29% N=49 15% N=25 100% N=168 Pasco as a place to visit 13% N=24 30% N=57 32% N=60 26% N=48 100% N=189 Pasco as a place to retire 13% N=21 46% N=76 23% N=38 18% N=30 100% N=165 The overall quality of life in Pasco 15% N=29 53% N=103 25% N=49 6% N=12 100% N=194 Table 2: Question 2 Please rate each of the following characteristics as they relate to Pasco as a whole: Excellent Good Fair Poor Total Overall feeling of safety in Pasco 8% N=17 40% N=79 42% N=83 10% N=20 100% N=199 Overall ease of getting to the places you usually have to visit 15% N=29 53% N=104 26% N=51 7% N=14 100% N=197 Quality of overall natural environment in Pasco 6% N=11 51% N=100 35% N=68 8% N=17 100% N=196 Overall "built environment"of Pasco(including overall design, buildings, parks and transportation systems) 7% N=13 38% N=74 41% N=79 14% N=27 100% N=193 Health and wellness opportunities in Pasco 8% N=14 42% N=78 40% N=74 11% N=21 100% N=187 Overall opportunities for education and enrichment 15% N=27 37% N=68 36% N=66 11% N=20 100% N=181 Overall economic health of Pasco 4% N=8 39% N=74 49% N=92 8% N=15 100% N=188 Sense of community 6% N=12 27% N=50 46% N=85 21% N=39 100% N=187 Overall image or reputation of Pasco 3% N=6 24% N=48 45% N=89 27% N=53 100% N=196 Table 3: Question 3 Please indicate how likely or unlikely you are to do each of the following: Very likely Somewhat likely Somewhat unlikely Very unlikely Total Recommend living in Pasco to someone who asks 29% N=57 48% N=95 17% N=33 7% N=13 100% N=198 Remain in Pasco for the next five years 46% N=87 39% N=75 8% N=15 7% N=13 100% N=190 Table 4: Question 4 Please rate how safe or unsafe you feel: Very safe Somewhat safe Neither safe nor unsafe Somewhat unsafe Very unsafe Total In your neighborhood during the day 63% N=123 29% N=57 6% N=12 2% N=4 0% N=0 100% N=196 In Pasco's downtown/commercial area during the day 19% N=35 41% N=77 19% N=35 19% N=36 3% N=5 100% N=188 1 The National Citizen SurveyT'" Table 5: Question 5 Please rate each of the following characteristics as they relate to Pasco as a whole: Excellent Good Fair Poor Total Traffic flow on major streets 9% N=17 38% N=74 36% N=70 18% N=34 100% N=195 Ease of public parking 20% N=38 43% N=82 30% N=57 7% N=13 100% N=190 Ease of travel by car in Pasco 17% N=32 50% N=95 28% N=52 5% N=10 100% N=190 Ease of travel by public transportation in Pasco 16% N=19 39% N=46 32% N=38 13% N=16 100% N=119 Ease of travel by bicycle in Pasco 9% N=13 27% N=38 42% N=61 22% N=32 100% N=143 Ease of walking in Pasco 14% N=25 32% N=56 41% N=72 12% N=21 100% N=174 Availability of paths and walking trails 12% N=23 35% N=64 42% N=77 11% N=19 100% N=182 Air quality 12% N=24 44% N=86 33% N=65 10% N=20 100% N=195 Cleanliness of Pasco 5% N=9 28% N=55 51% N=101 16% N=32 100% N=197 Overall appearance of Pasco 5% N=10 28% N=56 52% N=102 14% N=28 100% N=196 Public places where people want to spend time 5% N=10 25% N=48 46% N=86 24% N=45 100% N=189 Variety of housing options 11% N=19 46% N=82 35% N=63 8% N=15 100% N=178 Availability of affordable quality housing 11% N=20 43% N=78 31% N=56 15% N=27 100% N=181 Fitness opportunities(including exercise classes and paths or trails,etc.) 10% N=19 43% N=80 29% N=55 18% N=33 100% N=188 Recreational opportunities 11% N=21 31% N=59 33% N=62 25% N=46 100% N=188 Availability of affordable quality health care 12% N=20 39% N=66 35% N=59 15% N=25 100% N=171 Availability of preventive health services 12% N=19 31% N=51 44% N=72 13% N=21 100% N=162 Availability of affordable quality mental health care 8% N=9 22% N=26 51% N=60 19% N=22 100% N=117 Table 6: Question 6 Please rate each of the following characteristics as they relate to Pasco as a whole: Excellent Good Fair Poor Total Availability of affordable quality child care/preschool 8% N=9 29% N=31 36% N=37 27% N=28 100% N=104 K-12 education 13% N=21 41% N=67 34% N=56 12% N=20 100% N=164 Adult educational opportunities 17% N=28 37% N=61 31% N=51 14% N=23 100% N=163 Opportunities to attend cultural/arts/music activities 5% N=9 22% N=37 43% N=73 29% N=49 100% N=168 Employment opportunities 4% N=7 24% N=41 43% N=73 28% N=48 100% N=169 Shopping opportunities 6% N=12 25% N=49 39% N=78 30% N=58 100% N=197 Cost of living in Pasco 10% N=20 38% N=76 40% N=79 12% N=23 100% N=197 Overall quality of business and service establishments in Pasco 3% N=6 35% N=67 54% N=103 8% N=16 100% N=191 Vibrant downtown/commercial area 2% N=3 16% N=30 40% N=73 42% N=77 100% N=182 Overall quality of new development in Pasco 7% N=13 47% N=90 30% N=58 16% N=31 100% N=191 Opportunities to participate in social events and activities 4% N=7 25% N=44 49% N=86 21% N=37 100% N=173 Opportunities to volunteer 5% N=9 39% N=64 41% N=66 14% N=23 100% N=162 Opportunities to participate in community matters 5% N=7 33% N=49 49% N=73 14% N=21 100% N=150 Openness and acceptance of the community toward people of diverse backgrounds 10% N=16 35% N=56 38% N=61 18% N=28 100% N=161 Neighborliness of residents in Pasco 9% N=15 31% N=52 46% N=77 15% N=25 100% N=169 2 The National Citizen SurveyT'" Table 7: Question 7 Please indicate whether or not you have done each of the following in the last 12 months. No Yes Total Made efforts to conserve water 24% N=47 76% N=150 100% N=197 Made efforts to make your home more energy efficient 20% N=39 80% N=157 100% N=196 Observed a code violation or other hazard in Pasco 45% N=88 55% N=106 100% N=194 Household member was a victim of a crime in Pasco 88% N=173 12% N=24 100% N=197 Reported a crime to the police in Pasco 73% N=144 27% N=52 100% N=197 Stocked supplies in preparation for an emergency 60% N=118 40% N=79 100% N=197 Campaigned or advocated for an issue,cause or candidate 80% N=158 20% N=39 100% N=197 Contacted the City of Pasco(in-person, phone,email or web)for help or information 55% N=108 45% N=89 100% N=197 Contacted Pasco elected officials(in-person, phone,email or web)to express your opinion 85% N=165 15% N=30 100% N=195 Table 8: Question 8 In the last 12 months,about how many times,if at all,have you or other household 2 times a week or 2-4 times a Once a month or members done each of the following in Pasco? more month less Not at all Total Used Pasco recreation centers or their services 6% N=11 7% N=14 27% N=54 60% N=117 100% N=196 Visited a neighborhood park or City park 9% N=18 31% N=61 39% N=77 22% N=43 100% N=199 Used Pasco public libraries or their services 12% N=24 23% N=46 31% N=61 34% N=67 100% N=199 Participated in religious or spiritual activities in Pasco 16% N=32 21% N=42 9% N=18 53% N=105 100% N=196 Attended a City-sponsored event 1% N=1 4% N=8 26% N=50 69% N=136 100% N=196 Used bus, rail,subway or other public transportation instead of driving 9% N=18 5% N=11 11% N=23 74% N=147 100% N=197 Carpooled with other adults or children instead of driving alone 20% N=40 11% N=21 16% N=33 53% N=105 100% N=199 Walked or biked instead of driving 11% N=23 12% N=24 29% N=57 48% N=96 100% N=200 Volunteered your time to some group/activity in Pasco 6% N=12 8% N=16 21% N=42 65% N=128 100% N=199 Participated in a club 4% N=8 6% N=11 5% N=10 86% N=171 100% N=200 Talked to or visited with your immediate neighbors 23% N=46 36% N=71 24% N=48 18% N=36 100% N=200 Done a favor for a neighbor 15% N=30 22% N=44 38% N=76 25% N=50 100% N=200 Table 9: Question 9 Thinking about local public meetings(of local elected officials like City Council or County Commissioners,advisory boards,town halls, HOA,neighborhood watch,etc.), in the last 12 months, about how many times, if at all, have you or other household members attended or watched a local 2 times a 2-4 times a Once a month public meeting? week or more month or less Not at all Total Attended a local public meeting 1% N=1 3% N=7 10% N=19 86% N=169 100% N=196 Watched(online or on television)a local public meeting 3% N=7 6% N=11 21% N=42 70% N=137 100% N=197 Table 10: Question 10 Please rate the quality of each of the following services in Pasco: Excellent Good Fair Poor Total Police/Sheriff services 23% N=39 43% N=73 22% N=37 12% N=19 100% N=168 Fire services 25% N=34 53% N=73 20% N=28 2% N=2 100% N=137 Ambulance or emergency medical services 26% N=36 47% N=65 22% N=30 5% N=7 100% N=139 3 The National Citizen SurveyT'" Please rate the quality of each of the following services in Pasco: Excellent Good Fair Poor Total Crime prevention 10% N=15 40% N=61 35% N=53 15% N=23 100% N=152 Fire prevention and education 11% N=15 51% N=66 31% N=41 7% N=9 100% N=130 Traffic enforcement 10% N=18 51% N=87 28% N=47 12% N=20 100% N=171 Street repair 4% N=8 34% N=61 42% N=76 19% N=35 100% N=180 Street cleaning 9% N=16 40% N=74 40% N=75 10% N=19 100% N=184 Street lighting 6% N=10 41% N=75 35% N=64 19% N=35 100% N=184 Snow removal 5% N=8 41% N=65 45% N=72 10% N=15 100% N=159 Sidewalk maintenance 8% N=14 41% N=72 37% N=66 14% N=24 100% N=176 Traffic signal timing 8% N=15 32% N=60 39% N=72 21% N=39 100% N=186 Bus or transit services 22% N=24 47% N=51 24% N=26 7% N=8 100% N=108 Garbage collection 36% N=66 41% N=75 23% N=42 1% N=2 100% N=185 Recycling 7% N=11 27% N=43 24% N=38 41% N=65 100% N=157 Yard waste pick-up 23% N=36 41% N=64 23% N=35 13% N=20 100% N=154 Storm drainage 17% N=27 43% N=66 31% N=48 9% N=13 100% N=154 Drinking water 22% N=40 41% N=73 29% N=52 9% N=16 100% N=181 Sewer services 21% N=36 44% N=74 34% N=58 1% N=1 100% N=170 Utility billing 12% N=22 44% N=83 38% N=71 6% N=12 100% N=188 City parks 17% N=29 40% N=70 37% N=66 7% N=12 100% N=177 Recreation programs or classes 11% N=12 33% N=35 38% N=40 18% N=18 100% N=105 Recreation centers or facilities 7% N=9 31% N=37 47% N=55 15% N=18 100% N=118 Land use, planning and zoning 6% N=8 30% N=40 36% N=48 28% N=38 100% N=134 Code enforcement(weeds,abandoned buildings,etc.) 5% N=7 28% N=41 36% N=53 31% N=44 100% N=145 Animal control 12% N=20 33% N=53 35% N=56 19% N=31 100% N=159 Economic development 8% N=12 35% N=51 40% N=58 17% N=25 100% N=146 Health services 10% N=15 47% N=70 39% N=58 4% N=5 100% N=149 Public library services 23% N=40 46% N=79 25% N=42 6% N=11 100% N=172 Public information services 13% N=19 37% N=53 41% N=58 9% N=13 100% N=142 Cable television 13% N=16 37% N=48 31% N=39 19% N=24 100% N=127 Emergency preparedness(services that prepare the community for natural disasters or other emergency situations) 5% N=5 27% N=28 36% N=37 32% N=33 100% N=104 Preservation of natural areas such as open space,farmlands and greenbelts 7% N=10 35% N=44 36% N=46 21% N=27 100% N=127 Pasco open space 6% N=9 31% N=43 45% N=63 18% N=24 100% N=139 City-sponsored special events 3% N=3 34% N=41 43% N=51 20% N=24 100% N=119 Overall customer service by Pasco employees(police, receptionists, planners,etc.) 10% N=17 45% N=74 38% N=64 7% N=11 100% N=166 Table 11: Question 11 Overall,how would you rate the quality of the services provided by each of the following? Excellent Good Fair Poor Total The City of Pasco 11% N=20 53% N=95 31% N=56 4% N=8 100% N=179 The Federal Government 10% N=15 27% N=42 39% N=61 24% N=38 100% N=156 The State Government 9% N=14 30% N=47 42% N=65 20% N=31 100% N=157 Franklin County Government 11% N=17 45% N=71 38% N=61 6% N=10 100% N=159 4 The National Citizen SurveyT'" Table 12: Question 12 Please rate the following categories of Pasco government performance: Excellent Good Fair Poor Total The value of services for the taxes paid to Pasco 6% N=11 28% N=49 49% N=85 17% N=30 100% N=174 The overall direction that Pasco is taking 5% N=9 45% N=73 29% N=48 20% N=32 100% N=162 The job Pasco government does at welcoming citizen involvement 5% N=7 29% N=40 43% N=59 23% N=32 100% N=138 Overall confidence in Pasco government 4% N=7 34% N=57 42% N=70 19% N=31 100% N=165 Generally acting in the best interest of the community 4% N=7 36% N=59 38% N=61 22% N=36 100% N=161 Being honest 5% N=8 35% N=52 41% N=60 19% N=27 100% N=147 Treating all residents fairly 5% N=7 41% N=59 32% N=46 22% N=32 100% N=143 Table 13: Question 13 Please rate how important,if at all,you think it is for the Pasco community to focus on each of Very Somewhat Not at all the following in the coming two years: Essential important important important Total Overall feeling of safety in Pasco 52% N=103 42% N=83 6% N=12 0% N=0 100% N=198 Overall ease of getting to the places you usually have to visit 21% N=41 47% N=92 28% N=55 3% N=7 100% N=195 Quality of overall natural environment in Pasco 23% N=45 45% N=87 30% N=57 3% N=5 100% N=194 Overall "built environment"of Pasco(including overall design,buildings, parks and transportation systems) 23% N=43 33% N=64 35% N=68 9% N=17 100% N=193 Health and wellness opportunities in Pasco 28% N=55 46% N=90 26% N=51 1% N=2 100% N=198 Overall opportunities for education and enrichment 35% N=68 46% N=91 17% N=34 1% N=3 100% N=196 Overall economic health of Pasco 46% N=91 37% N=72 16% N=31 1% N=2 100% N=196 Sense of community 23% N=46 46% N=91 30% N=59 1% N=1 100% N=198 Table 14: Question 14 The"donut hole"area surrounded by Pasco has received ambulance service from the Pasco Fire Department, paid by Fire District#3 at an equivalent fee of$1.00 per household per month(compared with Pasco residents'fee of$6.25/month).If the City continues to provide the same paramedic ambulance service to Fire District#3 that it provides to City residents,to what extent do you support or oppose altering the contract so that District residents pay at least the same fee as Pasco residents? Percent Number Strongly support 70% N=130 Somewhat support 16% N=31 Somewhat oppose 7% N=14 Strongly oppose 6% N=11 Total 100% N=185 5 The National Citizen SurveyT'" Table 15: Question 15 Funding large projects,such as a convention center, performing arts center,aquatics facility or museum in Pasco can be done in a number of ways. Partnering with the Regional Public Facilities District(with the approval of Tri City voters)can finance projects of$35 million or more.The Pasco Public Facilities District(Pasco only)could finance a project of about$10 million.To what extent do Strongly Somewhat Somewhat Strongly you support or oppose each of the following? support support oppose oppose Total Partnering with the Regional Public Facilities District on large projects that can be approved by the voters of the three cities 44% N=85 35% N=66 11% N=22 9% N=18 100% N=191 Working independently with the Pasco Public Facilities District to identify a small project for Pasco 27% N=51 48% N=91 15% N=28 10% N=19 100% N=190 Abandoning efforts to consider future facilities 7% N=14 24% N=44 26% N=49 43% N=81 100% N=188 Table 16: Question 16 Use of the Pasco Senior Center by seniors has continued to decline over time, but still requires increased funding to remain open.To what extent do you support or oppose transitioning the Pasco Strongly Somewhat Somewhat Strongly Senior Center into a'community recreation center'with the following programming options? support support oppose oppose Total Create a community recreation center with programming for all ages and decreased programming for seniors 31% N=57 30% N=57 25% N=46 14% N=26 100% N=186 Create a community recreation center with programming for all ages and maintain the current amount of programming for seniors 38% N=73 41% N=79 12% N=23 10% N=18 100% N=193 Leave Pasco Senior Center as is; do not create a community recreation center 11% N=21 25% N=46 38% N=71 26% N=50 100% N=188 Table 17: Question D1 How often,if at all,do you do each of the following,considering all of the times you could? Never Rarely Sometimes Usually Always Total Recycle at home 16% N=31 16% N=32 27% N=52 22% N=44 19% N=37 100% N=197 Purchase goods or services from a business located in Pasco 1% N=2 2% N=5 34% N=69 48% N=96 14% N=28 100% N=199 Eat at least 5 portions of fruits and vegetables a day 2% N=4 17% N=34 46% N=91 26% N=51 8% N=17 100% N=196 Participate in moderate or vigorous physical activity 2% N=4 18% N=35 46% N=91 27% N=54 8% N=15 100% N=199 Read or watch local news(via television,paper,computer,etc.) 3% N=6 10% N=20 20% N=40 29% N=58 37% N=74 100% N=199 Vote in local elections 15% N=31 7% N=14 9% N=18 19% N=39 49% N=98 100% N=200 Table 18: Question D2 Would you say that in general your health is: Percent Number Excellent 14% N=29 Very good 40% N=80 Good 37% N=73 Fair 6% N=11 Poor 3% N=6 Total 100% N=198 6 The National Citizen SurveyTM Table 19: Question D3 What impact,if any,do you think the economy will have on your family income in the next 6 months?Do you think the impact will be Percent Number Very positive 7% N=14 Somewhat positive 18% N=35 Neutral 52% N=100 Somewhat negative 21% N=41 Very negative 2% N=4 Total 100% N=195 Table 20: Question D4 What is your employment status? Percent Number Working full time for pay 65% N=128 Working part time for pay 11% N=22 Unemployed,looking for paid work 4% N=8 Unemployed,not looking for paid work 6% N=13 Fully retired 14% N=27 Total 100% N=199 Table 21: Question D5 Do you work inside the boundaries of Pasco? Percent Number Yes,outside the home 47% N=91 Yes,from home 4% N=9 No 49% N=94 Total 100% N=194 Table 22: Question D6 How many years have you lived in Pasco? Percent Number Less than 2 years 12% N=24 2 to 5 years 20% N=40 6 to 10 years 16% N=32 it to 20 years 19% N=37 More than 20 years 33% N=65 Total 100% N=199 7 The National Citizen SurveyT" Table 23: Question D7 Which best describes the building you live in? Percent Number One family house detached from any other houses 76% N=151 Building with two or more homes(duplex,townhome,apartment or condominium) 20% N=39 Mobile home 2% N=5 Other 2% N=3 Total 100% N=198 Table 24: Question D8 Is this house,apartment or mobile home... Percent Number Rented 32% N=63 Owned 68% N=136 Total 100% N=198 Table 25: Question D9 About how much is your monthly housing cost for the place you live(including rent mortgage payment,p roP e�property property insurance and homeowners'association (HOA)fees)? Percent Number Less than$300 per month 4% N=8 $300 to$599 per month 12% N=22 $600 to$999 per month 30% N=58 $1,000 to$1,499 per month 37% N=71 $1,500 to$2,499 per month 14% N=28 $2,500 or more per month 3% N=6 Total 100% N=194 Table 26: Question D10 Do any children 17 or under live in your household? Percent Number No 47% N=94 Yes 53% N=105 Total 100% N=199 Table 27: Question D11 Are you or any other members of your household aged 65 or older? Percent Number No 86% N=172 Yes 14% N=28 Total 100% N=200 8 The National Citizen SurveyT'" Table 28: Question D12 How much do you anticipate your household's total income before taxes will be for the current year?(Please include in your total income money from all sources for all persons living in your household.) Percent Number Less than$25,000 24% N=47 $25,000 to$49,999 26% N=50 $50,000 to$99,999 33% N=64 $100,000 to$149,999 13% N=24 $150,000 or more 4% N=8 Total 100% N=193 Table 29: Question D13 Are you Spanish, Hispanic or Latino? Percent Number No,not Spanish,Hispanic or Latino 57% N=113 Yes,I consider myself to be Spanish, Hispanic or Latino 43% N=85 Total 100% N=198 Table 30: Question D14 What is your race?(Mark one or more races to indicate what race(s)you consider yourself to be.) Percent Number American Indian or Alaskan Native 1% N=3 Asian,Asian Indian or Pacific Islander 1% N=3 Black or African American 8% N=15 White 67% N=129 Other 25% N=49 Total may exceed 100%as respondents could select more than one option. Table 31: Question D15 In which category is your age? _I Percent Number 18 to 24 years 7% N=14 25 to 34 years 32% N=64 35 to 44 years 21% N=42 45 to 54 years 16% N=32 55 to 64 years 13% N=26 65 to 74 years 7% N=14 75 years or older 4% N=7 Total 100% N=198 Table 32: Question D16 What is your sex? Percent Number Female 48% N=95 Male 52% N=103 Total 100% N=198 9 The National Citizen SurveyT" Table 33: Question D17 Do you consider a cell phone or landline your primary telephone number? Percent Number Cell 61% N=121 Land line 20% N=40 Both 19% N=38 Total 100% N=198 10 The National Citizen SurveyT'" Responses including "don't know" The following pages contain a complete set of responses to each question on the survey,including the"don't know"responses.The percent of respondents giving a particular response is shown followed by the number of respondents(denoted with"N="). Table 34: Question 1 Please rate each of the following aspects of quality of life in Pasco: Excellent Good Fair Poor Don't know Total Pasco as a place to live 17% N=33 52% N=105 28% N=56 3% N=6 0% N=0 100% N=200 Your neighborhood as a place to live 27% N=53 50% N=100 21% N=41 3% N=6 0% N=0 100% N=200 Pasco as a place to raise children 16% N=32 45% N=89 26% N=52 9% N=17 4% N=9 100% N=199 Pasco as a place to work 12% N=24 35% N=70 25% N=49 13% N=25 16% N=31 100% N=199 Pasco as a place to visit 12% N=24 29% N=57 30% N=60 24% N=48 5% N=10 100% N=199 Pasco as a place to retire 11% N=21 39% N=76 19% N=38 15% N=30 16% N=31 100% N=196 The overall quality of life in Pasco 15% N=29 52% N=103 25% N=49 6% N=12 3% N=6 100% N=199 Table 35: Question 2 Please rate each of the following characteristics as they relate to Pasco as a whole: Excellent Good Fair Poor Don't know Total Overall feeling of safety in Pasco 8% N=17 40% N=79 42% N=83 10% N=20 0% N=0 100% N=199 Overall ease of getting to the places you usually have to visit 15% N=29 53% N=104 26% N=51 7% N=14 0% N=0 100% N=197 Quality of overall natural environment in Pasco 6% N=11 51% N=100 34% N=68 8% N=17 1% N=2 100% N=198 Overall ""built environment""of Pasco(including overall design,buildings,parks and transportation systems) 7% N=13 38% N=74 40% N=79 14% N=27 1% N=3 100% N=196 Health and wellness opportunities in Pasco 7% N=14 40% N=78 38% N=74 11% N=21 5% N=10 100% N=197 Overall opportunities for education and enrichment 14% N=27 34% N=68 33% N=66 10% N=20 9% N=17 100% N=198 Overall economic health of Pasco 4% N=8 38% N=74 46% N=92 7% N=15 5% N=9 100% N=197 Sense of community 6% N=12 26% N=50 45% N=85 21% N=39 2% N=4 100% N=190 Overall image or reputation of Pasco 3% N=6 24% N=48 45% N=89 27% N=53 1% N=2 100% N=198 Table 36: Question 3 Please indicate how likely or unlikely you are to do each of the following: Very likely Somewhat likely Somewhat unlikely Very unlikely Don't know Total Recommend living in Pasco to someone who asks 29% N=57 48% N=95 17% N=33 6% N=13 1% N=1 100% N=199 Remain in Pasco for the next five years 44% N=87 38% N=75 8% N=15 7% N=13 4% N=7 100% N=197 Table 37: Question 4 Please rate how safe or unsafe you feel: Very safe Somewhat safe Neither safe nor unsafe I Somewhat unsafe Very unsafe Don't know Total In your neighborhood during the day 62% N=123 29% N=57 6% N=12 2% N=4 0% N=0 1% N=2 100% N=198 In Pasco's downtown/commercial area during the day 18% N=35 39% N=77 18% N=35 18% N=36 3% N=5 4% N=8 100% N=196 11 The National Citizen SurveyT'" Table 38: Question 5 Please rate each of the following characteristics as they relate to Pasco as a whole: Excellent Good Fair Poor Don't know Total Traffic flow on major streets 9% N=17 37% N=74 35% N=70 17% N=34 1% N=1 100% N=197 Ease of public parking 19% N=38 41% N=82 29% N=57 7% N=13 3% N=7 100% N=197 Ease of travel by car in Pasco 16% N=32 49% N=95 27% N=52 5% N=10 3% N=6 100% N=195 Ease of travel by public transportation in Pasco 10% N=19 23% N=46 19% N=38 8% N=16 40% N=79 100% N=198 Ease of travel by bicycle in Pasco 6% N=13 19% N=38 31% N=61 16% N=32 27% N=53 100% N=196 Ease of walking in Pasco 13% N=25 28% N=56 37% N=72 11% N=21 11% N=22 100% N=196 Availability of paths and walking trails 12% N=23 32% N=64 39% N=77 10% N=19 8% N=16 100% N=198 Air quality 12% N=24 43% N=86 33% N=65 10% N=20 1% N=2 100% N=197 Cleanliness of Pasco 5% N=9 28% N=55 51% N=101 16% N=32 1% N=1 100% N=198 Overall appearance of Pasco 5% N=10 28% N=56 52% N=102 14% N=28 0% N=1 100% N=197 Public places where people want to spend time 5% N=10 24% N=48 44% N=86 23% N=45 4% N=8 100% N=197 Variety of housing options 10% N=19 42% N=82 32% N=63 7% N=15 8% N=16 100% N=195 Availability of affordable quality housing 10% N=20 39% N=78 28% N=56 13% N=27 9% N=17 100% N=198 Fitness opportunities(including exercise classes and paths or trails,etc.) 10% N=19 40% N=80 28% N=55 17% N=33 5% N=10 100% N=198 Recreational opportunities 11% N=21 30% N=59 31% N=62 23% N=46 5% N=10 100% N=198 Availability of affordable quality health care 10% N=20 34% N=66 30% N=59 13% N=25 13% N=26 100% N=196 Availability of preventive health services 9% N=19 26% N=51 36% N=72 11% N=21 18% N=35 100% N=197 Availability of affordable quality mental health care 5% N=9 13% N=26 30% N=60 11% N=22 41% N=81 100% N=198 Table 39: Question 6 Please rate each of the following characteristics as they relate to Pasco as a whole: Excellent Good Fair Poor Don't know Total Availability of affordable quality child care/preschool 4% N=9 15% N=31 19% N=37 14% N=28 47% N=93 100% N=198 K-12 education 11% N=21 34% N=67 28% N=56 10% N=20 17% N=34 100% N=198 Adult educational opportunities 14% N=28 31% N=61 26% N=51 12% N=23 17% N=33 100% N=196 Opportunities to attend cultural/arts/music activities 4% N=9 19% N=37 37% N=73 25% N=49 14% N=27 100% N=195 Employment opportunities 4% N=7 21% N=41 37% N=73 24% N=48 15% N=29 100% N=198 Shopping opportunities 6% N=12 25% N=49 39% N=78 29% N=58 0% N=1 100% N=198 Cost of living in Pasco 10% N=20 38% N=76 40% N=79 12% N=23 0% N=0 100% N=197 Overall quality of business and service establishments in Pasco 3% N=6 34% N=67 52% N=103 8% N=16 4% N=8 100% N=199 Vibrant downtown/commercial area 2% N=3 15% N=30 37% N=73 39% N=77 8% N=16 100% N=198 Overall quality of new development in Pasco 6% N=13 46% N=90 30% N=58 16% N=31 3% N=5 100% N=197 Opportunities to participate in social events and activities 3% N=7 22% N=44 43% N=86 19% N=37 12% N=24 100% N=198 Opportunities to volunteer 5% N=9 32% N=64 34% N=66 12% N=23 18% N=35 100% N=198 Opportunities to participate in community matters 4% N=7 25% N=49 37% N=73 11% N=21 23% N=45 100% N=196 Openness and acceptance of the community toward people of diverse backgrounds 8% N=16 28% N=56 31% N=61 14% N=28 19% N=38 100% N=199 Neighborliness of residents in Pasco 7% N=15 27% N=52 40% N=77 13% N=25 13% N=26 100% N=195 12 The National Citizen SurveyT'" Table 40: Question 7 Please indicate whether or not you have done each of the following in the last 12 months. No Yes Total Made efforts to conserve water 24% N=47 76% N=150 100% N=197 Made efforts to make your home more energy efficient 20% N=39 80% N=157 100% N=196 Observed a code violation or other hazard in Pasco 45% N=88 55% N=106 100% N=194 Household member was a victim of a crime in Pasco 88% N=173 12% N=24 100% N=197 Reported a crime to the police in Pasco 73% N=144 27% N=52 100% N=197 Stocked supplies in preparation for an emergency 60% N=118 40% N=79 100% N=197 Campaigned or advocated for an issue,cause or candidate 80% N=158 20% N=39 100% N=197 Contacted the City of Pasco(in-person, phone,email or web)for help or information 55% N=108 45% N=89 100% N=197 Contacted Pasco elected officials(in-person, phone,email or web)to express your opinion 85% N=165 15% N=30 100% N=195 Table 41: Question 8 In the last 12 months,about how many times,if at all,have you or other household 2 times a week or 2-4 times a Once a month or members done each of the following in Pasco? more month less Not at all Total Used Pasco recreation centers or their services 6% N=11 7% N=14 27% N=54 60% N=117 100% N=196 Visited a neighborhood park or City park 9% N=18 31% N=61 39% N=77 22% N=43 100% N=199 Used Pasco public libraries or their services 12% N=24 23% N=46 31% N=61 34% N=67 100% N=199 Participated in religious or spiritual activities in Pasco 16% N=32 21% N=42 9% N=18 53% N=105 100% N=196 Attended a City-sponsored event 1% N=1 4% N=8 26% N=50 69% N=136 100% N=196 Used bus, rail,subway or other public transportation instead of driving 9% N=18 5% N=11 11% N=23 74% N=147 100% N=197 Carpooled with other adults or children instead of driving alone 20% N=40 11% N=21 16% N=33 53% N=105 100% N=199 Walked or biked instead of driving 11% N=23 12% N=24 29% N=57 48% N=96 100% N=200 Volunteered your time to some group/activity in Pasco 6% N=12 8% N=16 21% N=42 65% N=128 100% N=199 Participated in a club 4% N=8 6% N=11 5% N=10 86% N=171 100% N=200 Talked to or visited with your immediate neighbors 23% N=46 36% N=71 24% N=48 18% N=36 100% N=200 Done a favor for a neighbor 15% N=30 22% N=44 38% N=76 25% N=50 100% N=200 Table 42: Question 9 Thinking about local public meetings(of local elected officials like City Council or County Commissioners,advisory boards,town halls, HOA,neighborhood watch,etc.), in the last 12 months, about how many times, if at all, have you or other household members attended or watched a local 2 times a 2-4 times a Once a month public meeting? week or more month or less Not at all Total Attended a local public meeting 1% N=1 3% N=7 10% N=19 86% N=169 100% N=196 Watched(online or on television)a local public meeting 3% N=7 6% N=11 21% N=42 70% N=137 100% N=197 13 The National Citizen SurveyT'" Table 43: Question 10 Please rate the quality of each of the following services in Pasco: Excellent Good Fair Poor Don't know Total Police/Sheriff services 21% N=39 39% N=73 19% N=37 10% N=19 11% N=21 100% N=189 Fire services 18% N=34 38% N=73 15% N=28 1% N=2 28% N=53 100% N=190 Ambulance or emergency medical services 19% N=36 34% N=65 16% N=30 4% N=7 27% N=51 100% N=189 Crime prevention 8% N=15 32% N=61 28% N=53 12% N=23 20% N=37 100% N=189 Fire prevention and education 8% N=15 35% N=66 22% N=41 5% N=9 30% N=56 100% N=186 Traffic enforcement 9% N=18 46% N=87 25% N=47 10% N=20 10% N=18 100% N=190 Street repair 4% N=8 33% N=61 40% N=76 18% N=35 4% N=8 100% N=188 Street cleaning 9% N=16 39% N=74 39% N=75 10% N=19 3% N=5 100% N=189 Street lighting 5% N=10 40% N=75 34% N=64 19% N=35 2% N=4 100% N=188 Snow removal 4% N=8 35% N=65 39% N=72 8% N=15 13% N=23 100% N=183 Sidewalk maintenance 7% N=14 38% N=72 35% N=66 13% N=24 7% N=14 100% N=190 Traffic signal timing 8% N=15 32% N=60 38% N=72 21% N=39 1% N=2 100% N=188 Bus or transit services 13% N=24 27% N=51 14% N=26 4% N=8 43% N=80 100% N=189 Garbage collection 35% N=66 40% N=75 23% N=42 1% N=2 1% N=3 100% N=187 Recycling 6% N=11 23% N=43 21% N=38 35% N=65 15% N=27 100% N=184 Yard waste pick-up 19% N=36 34% N=64 19% N=35 11% N=20 18% N=33 100% N=187 Storm drainage 14% N=27 36% N=66 26% N=48 7% N=13 17% N=31 100% N=185 Drinking water 21% N=40 39% N=73 28% N=52 8% N=16 4% N=7 100% N=187 Sewer services 20% N=36 40% N=74 31% N=58 0% N=1 9% N=16 100% N=186 Utility billing 12% N=22 44% N=83 38% N=71 6% N=12 0% N=1 100% N=189 City parks 16% N=29 37% N=70 35% N=66 6% N=12 6% N=11 100% N=188 Recreation programs or classes 6% N=12 19% N=35 21% N=40 10% N=18 44% N=83 100% N=187 Recreation centers or facilities 5% N=9 20% N=37 30% N=55 9% N=18 37% N=68 100% N=187 Land use, planning and zoning 4% N=8 22% N=40 26% N=48 21% N=38 28% N=51 100% N=185 Code enforcement(weeds,abandoned buildings,etc.) 4% N=7 22% N=41 28% N=53 24% N=44 23% N=42 100% N=187 Animal control 10% N=20 28% N=53 29% N=56 16% N=31 16% N=30 100% N=189 Economic development 7% N=12 28% N=51 32% N=58 14% N=25 20% N=36 100% N=183 Health services 8% N=15 38% N=70 32% N=58 3% N=5 18% N=34 100% N=183 Public library services 21% N=40 42% N=79 23% N=42 6% N=11 8% N=16 100% N=188 Public information services 10% N=19 28% N=53 31% N=58 7% N=13 25% N=47 100% N=189 Cable television 9% N=16 25% N=48 21% N=39 13% N=24 33% N=62 100% N=189 Emergency preparedness(services that prepare the community for natural disasters or other emergency situations) 3% N=5 15% N=28 20% N=37 18% N=33 43% N=80 100% N=184 Preservation of natural areas such as open space,farmlands and greenbelts 5% N=10 24% N=44 25% N=46 15% N=27 32% N=59 100% N=186 Pasco open space 5% N=9 23% N=43 34% N=63 13% N=24 25% N=47 100% N=187 City-sponsored special events 2% N=3 22% N=41 28% N=51 13% N=24 36% N=66 100% N=185 Overall customer service by Pasco employees(police, receptionists,planners,etc.) 9% N=17 40% N=74 35% N=64 6% N=11 10% N=19 100% N=185 14 The National Citizen SurveyT" Table 44: Question 11 Overall,how would you rate the quality of the services provided by each of the following? I Excellent Good Fair Poor Don't know Total The City of Pasco 11% N=20 51% N=95 30% N=56 4% N=8 4% N=8 100% N=187 The Federal Government 8% N=15 22% N=42 33% N=61 20% N=38 17% N=31 100% N=187 The State Government 8% N=14 25% N=47 35% N=65 16% N=31 16% N=30 100% N=187 Franklin County Government 9% N=17 38% N=71 32% N=61 5% N=10 15% N=28 100% N=187 Table 45: Question 12 Please rate the following categories of Pasco government performance: Excellent Good Fair Poor Don't know Total The value of services for the taxes paid to Pasco 6% N=11 26% N=49 45% N=85 16% N=30 7% N=12 100% N=187 The overall direction that Pasco is taking 5% N=9 39% N=73 26% N=48 17% N=32 13% N=25 100% N=187 The job Pasco government does at welcoming citizen involvement 4% N=7 21% N=40 31% N=59 17% N=32 27% N=50 100% N=187 Overall confidence in Pasco government 4% N=7 30% N=57 38% N=70 17% N=31 11% N=21 100% N=186 Generally acting in the best interest of the community 3% N=7 31% N=59 33% N=61 19% N=36 14% N=26 100% N=187 Being honest 4% N=8 28% N=52 32% N=60 15% N=27 22% N=40 100% N=187 Treating all residents fairly 4% N=7 31% N=59 25% , N=46 17% N=32 23% N=44 100% N=187 Table 46: Question 13 Please rate how important,if at all,you think it is for the Pasco community to focus on each of Very Somewhat Not at all the following in the coming two years: Essential important important important Total Overall feeling of safety in Pasco 52% N=103 42% N=83 6% N=12 0% N=0 100% N=198 Overall ease of getting to the places you usually have to visit 21% N=41 47% N=92 28% N=55 3% N=7 100% N=195 Quality of overall natural environment in Pasco 23% N=45 45% N=87 30% N=57 3% N=5 100% N=194 Overall"built environment"of Pasco(including overall design,buildings,parks and transportation systems) 23% N=43 33% N=64 35% N=68 9% N=17 100% N=193 Health and wellness opportunities in Pasco 28% N=55 46% N=90 26% N=51 1% N=2 100% N=198 Overall opportunities for education and enrichment 35% N=68 46% N=91 17% N=34 1% N=3 100% N=196 Overall economic health of Pasco 46% N=91 37% N=72 16% N=31 1% N=2 100% N=196 Sense of community 23% N=46 46% N=91 30% N=59 1% N=1 100% N=198 Table 47: Question 14 The"donut hole"area surrounded by Pasco has received ambulance service from the Pasco Fire Department,paid by Fire District#3 at an equivalent fee of$1.00 per household per month(compared with Pasco residents'fee of$6.25/month).If the City continues to provide the same paramedic ambulance service to Fire District#3 that it provides to City residents,to what extent do you support or oppose altering the contract so that District residents pay at least the same fee as Pasco residents? Percent Number Strongly support 70% N=130 Somewhat support 16% N=31 Somewhat oppose 7% N=14 Strongly oppose 6% N=11 Total 100% N=185 15 The National Citizen SurveyT'" Table 48: Question 15 Funding large projects,such as a convention center, performing arts center,aquatics facility or museum in Pasco can be done in a number of ways. Partnering with the Regional Public Facilities District(with the approval of Tri City voters)can finance projects of$35 million or more.The Pasco Public Facilities District(Pasco only)could finance a project of about$10 million.To what extent do Strongly Somewhat Somewhat Strongly you support or oppose each of the following? support support oppose oppose Total Partnering with the Regional Public Facilities District on large projects that can be approved by the voters of the three cities 44% N=85 35% N=66 11% N=22 9% N=18 100% N=191 Working independently with the Pasco Public Facilities District to identify a small project for Pasco 27% N=51 48% N=91 15% N=28 10% N=19 100% N=190 Abandoning efforts to consider future facilities 7% N=14 24% N=44 26% N=49 43% N=81 100% N=188 Table 49: Question 16 Use of the Pasco Senior Center by seniors has continued to decline over time, but still requires increased funding to remain open.To what extent do you support or oppose transitioning the Pasco Strongly Somewhat Somewhat Strongly Senior Center into a'community recreation center'with the following programming options? support support oppose oppose Total Create a community recreation center with programming for all ages and decreased programming for seniors 31% N=57 30% N=57 25% N=46 14% N=26 100% N=186 Create a community recreation center with programming for all ages and maintain the current amount of programming for seniors 38% N=73 41% N=79 12% N=23 10% N=18 100% N=193 Leave Pasco Senior Center as is; do not create a community recreation center 11% N=21 25% N=46 38% N=71 26% N=50 100% N=188 Table 50: Question D1 How often,if at all,do you do each of the following,considering all of the times you could? Never Rarely Sometimes Usually Always Total Recycle at home 16% N=31 16% N=32 27% N=52 22% N=44 19% N=37 100% N=197 Purchase goods or services from a business located in Pasco 1% N=2 2% N=5 34% N=69 48% N=96 14% N=28 100% N=199 Eat at least 5 portions of fruits and vegetables a day 2% N=4 17% N=34 46% N=91 26% N=51 8% N=17 100% N=196 Participate in moderate or vigorous physical activity 2% N=4 18% N=35 46% N=91 27% N=54 8% N=15 100% N=199 Read or watch local news(via television,paper,computer,etc.) 3% N=6 10% N=20 20% N=40 29% N=58 37% N=74 100% N=199 Vote in local elections 15% N=31 7% N=14 9% N=18 19% N=39 49% N=98 100% N=200 Table 51: Question D2 Would you say that in general your health is: Percent Number Excellent 14% N=29 Very good 40% N=80 Good 37% N=73 Fair 6% N=11 Poor 3% N=6 Total 100% N=198 16 The National Citizen SurveyT" Table 52: Question D3 What impact,if any,do you think the economy will have on your family income in the next 6 months?Do you think the impact will be Percent I Number Very positive 7% N=14 Somewhat positive 18% N=35 Neutral 52% N=100 Somewhat negative 21% N=41 Very negative 2% N=4 Total 100% N=195 Table 53: Question D4 What is your employment status? Percent Number Working full time for pay 65% N=128 Working part time for pay 11% N=22 Unemployed, looking for paid work 4% N=8 Unemployed, not looking for paid work 6% N=13 Fully retired 14% N=27 Tota 1 100% N=199 Table 54: Question D5 Do you work inside the boundaries of Pasco? Percent Number Yes,outside the home 47% N=91 Yes,from home 4% N=9 No 49% N=94 Tota 1 100% N=194 Table 55: Question D6 How many years have you lived in Pasco? Percent Number Less than 2 years 12% N=24 2 to 5 years 20% N=40 6 to 10 years 16% N=32 11 to 20 years 19% N=37 More than 20 years 33% N=65 Total 100% N=199 17 The National Citizen SurveyT" Table 56: Question D7 Which best describes the building you live in? Percent Number One family house detached from any other houses 76% N=151 Building with two or more homes(duplex,townhome,apartment or condominium) 20% N=39 Mobile home 2% N=5 Other 2% N=3 Total 100% N=198 Table 57: Question D8 Is this house,apartment or mobile home... Percent Number Rented 32% N=63 Owned 68% N=136 Total 100% N=198 Table 58: Question D9 About how much is your monthly housing cost for the place you live(including rent mortgage payment,p roP e�property property insurance and homeowners'association (HOA)fees)? Percent Number Less than$300 per month 4% N=8 $300 to$599 per month 12% N=22 $600 to$999 per month 30% N=58 $1,000 to$1,499 per month 37% N=71 $1,500 to$2,499 per month 14% N=28 $2,500 or more per month 3% N=6 Total 100% N=194 Table 59: Question D10 Do any children 17 or under live in your household? Percent Number No 47% N=94 Yes 53% N=105 Total 100% N=199 Table 60: Question D11 Are you or any other members of your household aged 65 or older? Percent Number No 86% N=172 Yes 14% N=28 Total 100% N=200 18 The National Citizen SurveyT"' Table 61: Question D12 How much do you anticipate your household's total income before taxes will be for the current year?(Please include in your total income money from all sources for all persons living in your household.) Percent Number Less than$25,000 24% N=47 $25,000 to$49,999 26% N=50 $50,000 to$99,999 33% N=64 $100,000 to$149,999 13% N=24 $150,000 or more 4% N=8 Total 100% N=193 Table 62: Question D13 Are you Spanish, Hispanic or Latino? Percent Number No,not Spanish,Hispanic or Latino 57% N=113 Yes,I consider myself to be Spanish, Hispanic or Latino 43% N=85 Total 100% N=198 Table 63: Question D14 What is your race?(Mark one or more races to indicate what race(s)you consider yourself to be.) Percent Number American Indian or Alaskan Native 1% N=3 Asian,Asian Indian or Pacific Islander 1% N=3 Black or African American 8% N=15 White 67% N=129 Other 25% N=49 Total may exceed 100%as respondents could select more than one option. Table 64: Question D15 In which category is your age? _I Percent Number 18 to 24 years 7% N=14 25 to 34 years 32% N=64 35 to 44 years 21% N=42 45 to 54 years 16% N=32 55 to 64 years 13% N=26 65 to 74 years 7% N=14 75 years or older 4% N=7 Total 100% N=198 Table 65: Question D16 What is your sex? Percent Number Female 48% N=95 Male 52% N=103 Total 100% N=198 19 The National Citizen SurveyT" Table 66: Question D17 Do you consider a cell phone or landline your primary telephone number? Percent Number Cell 61% N=121 Land line 20% N=40 Both 19% N=38 Total 100% N=198 20 The National Citizen SurveyTM Appendix B: Benchmark Comparisons Comparison Data NRC's database of comparative resident opinion is comprised of resident perspectives gathered in surveys from over 500 communities whose residents evaluated the same kinds of topics on The National Citizen SurveyTM.The comparison evaluations are from the most recent survey completed in each community;most communities conduct surveys every year or in alternating years.NRC adds the latest results quickly upon survey completion, keeping the benchmark data fresh and relevant.The communities in the database represent a wide geographic and population range.The City of Pasco chose to have comparisons made to the entire database. Benchmark Database Characteristics Interpreting the Results Region Percent Ratings are compared when there are at least five communities in which a New England 3% similar question was asked.Where comparisons are available,four columns Middle Atlantic 5% are provided in the table.The first column is Pasco's"percent positive."The East North Central 15% percent positive is the combination of the top two most positive response west North Central 13% options(i.e.,"excellent"and"good,""very safe"and"somewhat safe," South Atlantic 22% "essential"and"very important,"etc.),or,in the case of resident East South Central 3% behaviors/participation,the percent positive represents the proportion of west South Central 7% respondents indicating"yes"or participating in an activity at least once a Mountain 16% month.The second column is the rank assigned to Pasco's rating among Pacific 16% communities where a similar question was asked.The third column is the Population Percent number of communities that asked a similar question.The final column Less than 10,000 10% shows the comparison of Pasco's rating to the benchmark. 10,000 to 24,999 22% 25,000 to 49,999 23% In that final column,Pasco's results are noted as being"higher"than the 50,000 to 99,999 22% benchmark,"lower"than the benchmark or"similar"to the benchmark, 100,000 or more 23% meaning that the average rating given by Pasco residents is statistically similar to or different(greater or lesser)than the benchmark.More extreme differences are noted as"much higher"or"much lower." 21 The National Citizen SurveyTI National Benchmark Comparisons Table 67: Community Characteristics General Number of communities in Comparison to Percent positive Rank comparison benchmark The overall quality of life in Pasco 69% 337 406 Similar Overall image or reputation of Pasco 28% 290 301 Much lower Pasco as a place to live 69% 296 335 Lower Your neighborhood as a place to live 77% 184 267 Similar Pasco as a place to raise children 63% 277 332 Lower Pasco as a place to retire 59% 252 315 Similar Overall appearance of Pasco 33% 294 306 Much lower Table 68: Community Characteristics by Facet Number of Percent communities in Comparison to positive Rank comparison benchmark Overall feeling of safety in Pasco 48% 114 121 Much lower In your neighborhood during the day 92% 176 303 Similar In Pasco's downtown/commercial area during the Safety day 60% 255 260 Much lower Overall ease of getting to the places you usually have to visit 67% 21 26 Similar Availability of paths and walking trails 47% 158 233 Similar Ease of walking in Pasco 47% 181 254 Similar Ease of travel by bicycle in Pasco 35% 193 261 Similar Ease of travel by public transportation in Pasco 55% 32 66 Similar Ease of travel by car in Pasco 67% 107 262 Similar Ease of public parking 63% 8 19 Similar Mobility Traffic flow on major streets 47% 163 294 Similar Quality of overall natural environment in Pasco 57% 212 235 Lower Natural Cleanliness of Pasco 32% 230 237 Much lower Environment Air quality 56% 173 218 Similar Overall"built environment"of Pasco(including overall design,buildings, parks and transportation systems) 45% 20 24 Lower Overall quality of new development in Pasco 54% 187 249 Similar Availability of affordable quality housing 54% 91 271 Similar Built Variety of housing options 57% 129 224 Similar Environment Public places where people want to spend time 31% 22 22 Much lower Overall economic health of Pasco 44% 18 27 Similar Vibrant downtown/commercial area 18% 21 22 Much lower Overall quality of business and service establishments in Pasco 38% 196 223 Lower Cost of living in Pasco 48% 8 24 Similar Shopping opportunities 31% 222 255 Lower Employment opportunities 28% 163 272 Similar Pasco as a place to visit 43% 31 36 Lower Economy Pasco as a place to work 56% 193 302 Similar Health and wellness opportunities in Pasco 49% 22 24 Lower Availability of affordable quality mental health care 30% 17 22 Similar Availability of preventive health services 43% 140 177 Similar Recreation and Availability of affordable quality health care 51% 125 221 Similar Wellness Recreational opportunities 42% 246 267 Lower 22 The National Citizen SurveyTI Number of Percent communities in Comparison to positive Rank comparison benchmark Fitness opportunities(including exercise classes and paths or trails,etc.) 53% 23 24 Lower Opportunities to attend cultural/arts/music activities 27% 250 268 Lower Adult educational opportunities 54% 15 21 Similar K-12 education 54% 170 224 Lower Education and Availability of affordable quality child Enrichment care/preschool 38% 169 222 Similar Opportunities to participate in social events and activities 29% 209 214 Lower Neighborliness of Pasco 40% 21 23 Lower Openness and acceptance of the community toward people of diverse backgrounds 45% 225 251 Lower Community Opportunities to participate in community matters 37% 219 222 Lower Engagement Opportunities to volunteer 45% 224 225 Lower Table 69: Governance General Percent Number of communities in Comparison to positive Rank comparison benchmark Services provided by the City of Pasco 64% 280 378 Similar Overall customer service by Pasco employees(police, receptionists, planners,etc.) 55% 312 324 Lower Value of services for the taxes paid to Pasco 34% 306 357 Similar Overall direction that Pasco is taking 51% 221 292 Similar Job Pasco government does at welcoming citizen involvement 34% 244 272 Lower Overall confidence in Pasco government 39% 19 26 Similar Generally acting in the best interest of the community 40% 19 24 Similar Being honest 40% 19 24 Similar Treating all residents fairly 46% 18 24 Similar Services provided by the Federal Government 36% 123 223 Similar Table 70: Governance by Facet Number of Percent communities in Comparison to positive Rank comparison benchmark Police/Sheriff services 67% 320 377 Similar Fire services 78% 309 319 Lower Ambulance or emergency medical services 73% 283 297 Lower Crime prevention 50% 261 308 Lower Fire prevention and education 62% 240 253 Lower Animal control 46% 253 289 Similar Emergency preparedness(services that prepare the community for natural disasters or other Safety emergency situations) 32% 246 247 Much lower Traffic enforcement 61% 241 330 Similar Street repair 39% 271 387 Similar Street cleaning 49% 203 257 Similar Street lighting 46% 259 288 Lower Snow removal 45% 221 266 Lower Sidewalk maintenance 49% 175 262 Similar Traffic signal timing 41% 177 223 Similar Mobility Bus or transit services 69% 38 195 Similar 23 The National Citizen SurveyTI Number of Percent communities in Comparison to positive Rank comparison benchmark Garbage collection 76% 211 316 Similar Recycling 34% 320 321 Much lower Yard waste pick-up 65% 180 226 Similar Drinking water 63% 187 289 Similar Preservation of natural areas such as open space, Natural farmlands and greenbelts 42% 209 229 Lower Environment Pasco open space 37% 40 41 Lower Storm drainage 60% 177 320 Similar Sewer services 65% 181 270 Similar Utility billing 56% 33 37 Similar Land use, planning and zoning 36% 223 257 Similar Code enforcement(weeds,abandoned buildings, Built etc.) 33% 274 319 Lower Environment Cable television 50% 127 177 Similar Economy Economic development 43% 148 252 Similar City parks 56% 269 286 Lower Recreation programs or classes 45% 283 291 Lower Recreation and Recreation centers or facilities 38% 237 243 Lower Wellness Health services 57% 110 173 Similar Education and City-sponsored special events 37% 28 28 Much lower Enrichment Public library services 69% 281 305 Lower Community Engagement Public information services 51% 205 242 Similar Table 71: Participation General Percent Number of communities in Comparison to positive Rank comparison benchmark Sense of community 33% 267 271 Lower Recommend living in Pasco to someone who asks 77% 188 228 Similar Remain in Pasco for the next five years 85% 110 228 Similar Contacted Pasco(in-person, phone,email or web)for help or information 45% 173 259 Similar Table 72: Participation by Facet Number of Percent communities in Comparison to positive Rank comparison benchmark Stocked supplies in preparation for an emergency 40% 6 21 Similar Did NOT report a crime to the police 73% 17 23 Similar Household member was NOT a victim of a Safety crime 88% 140 230 Similar Used bus,rail,subway or other public transportation instead of driving 26% 11 23 Similar Carpooled with other adults or children instead of driving alone 47% 8 23 Similar Mobility Walked or biked instead of driving 52% 12 23 Similar Made efforts to conserve water 76% 19 22 Similar Made efforts to make your home more energy Natural efficient 80% 8 22 Similar Environment Recycle at home 68% 198 218 Lower Did NOT observe a code violation or other Built Environment hazard in Pasco 45% 18 23 Similar 24 The National Citizen SurveyTI Number of Percent communities in Comparison to positive Rank comparison benchmark NOT experiencing housing costs stress 61% 157 216 Similar Purchase goods or services from a business located in Pasco 97% 13 22 Similar Economy will have positive impact on income 25% 49 214 Similar Economy Work inside boundaries of Pasco 51% 8 22 Similar Used Pasco recreation centers or their services 40% 181 189 Lower Visited a neighborhood park or City park 78% 205 224 Similar Eat at least 5 portions of fruits and vegetables a day 81% 15 22 Similar Participate in moderate or vigorous physical Recreation and activity 80% 18 22 Similar Wellness In very good to excellent health 55% 18 22 Similar Used Pasco public libraries or their services 66% 144 200 Similar Participated in religious or spiritual activities in Education and Pasco 47% 111 164 Similar Enrichment Attended City-sponsored event 31% 23 23 Much lower Campaigned or advocated for an issue,cause or candidate 20% 16 23 Similar Contacted Pasco elected officials(in-person, phone,email or web)to express your opinion 15% 13 23 Similar Volunteered your time to some group/activity in Pasco 35% 158 221 Similar Participated in a club 14% 185 191 Lower Talked to or visited with your immediate neighbors 82% 22 22 Similar Done a favor for a neighbor 75% 17 20 Similar Attended a local public meeting 14% 220 225 Lower Watched (online or on television)a local public meeting 30% 114 184 Similar Read or watch local news(via television, Community paper,computer,etc.) 87% 16 22 Similar Engagement Vote in local elections 77% 107 223 Similar Communities included in national comparisons The communities included in Pasco's comparisons are listed on the following pages along with their population according to the 2010 Census. Abilene city,KS..........................................................6,844 Ashland city,OR......................................................20,078 Adams County,CO..................................................441,603 Ashland town,VA.......................................................7,225 Airway Heights city,WA.............................................6,114 Aspen city,CO...........................................................6,658 Albany city,GA........................................................77,434 Auburn city,AL........................................................53,380 Albany city,OR........................................................50,158 Auburn city,WA.......................................................70,180 Albemarle County,VA...............................................98,970 Aurora city,CO.......................................................325,078 Albert Lea city, MN................................................... 18,016 Austin city,TX........................................................790,390 Altoona city,IA........................................................ 14,541 Bainbridge Island city,WA........................................23,025 Ames city,IA...........................................................58,965 Baltimore city, MD...................................................620,961 Andover CDP, MA.......................................................8,762 Baltimore County, MD.............................................805,029 Ankeny city,IA........................................................45,582 Barnstable Town city, MA.........................................45,193 Ann Arbor city, MI...................................................113,934 Battle Creek city, MI.................................................52,347 Annapolis city, MD...................................................38,394 Bay City city, MI.......................................................34,932 Apple Valley town,CA..............................................69,135 Baytown city,TX......................................................71,802 Arapahoe County,CO..............................................572,003 Bedford town, MA.................................................... 13,320 Arlington city,TX....................................................365,438 Bellevue city,WA....................................................122,363 Arlington County,VA...............................................207,627 Beltrami County, MN................................................44,442 Arvada city,CO.......................................................106,433 Benbrook city,TX.....................................................21,234 Asheville city, NC.....................................................83,393 Benicia city,CA........................................................26,997 25 The National Citizen SurveyTI Bettendorf city,IA....................................................33,217 Cooper City city, FL..................................................28,547 Billings city,MT.......................................................104,170 Coronado city,CA.................................................... 18,912 Blaine city, MN......................................................... 57,186 Corpus Christi city,TX.............................................305,215 Bloomfield Hills city, MI..............................................3,869 Corvallis city,OR......................................................54,462 Bloomington city,IL.................................................76,610 Coventry Lake CDP,CT..............................................2,990 Bloomington city, MN...............................................82,893 Cranberry township, PA............................................28,098 Blue Ash city,OH..................................................... 12,114 Crested Butte town,CO..............................................1,487 Blue Springs city, MO............................................... 52,575 Cross Roads town,TX................................................1,563 Boise City city,ID...................................................205,671 Crystal Lake city,IL..................................................40,743 Boonville city,MO......................................................8,319 Cupertino city,CA....................................................58,302 Botetourt County,VA...............................................33,148 Dade City city, FL.......................................................6,437 Boulder city,CO.......................................................97,385 Dakota County, MN.................................................398,552 Boulder County,CO.................................................294,567 Dallas city,OR......................................................... 14,583 Bowling Green city, KY.....................................I...I...58,067 Dallas city,TX......................................................1,197,816 Branson city, MO..................................................... 10,520 Dania Beach city, FL.................................................29,639 Brea city,CA............................................................39,282 Davenport city,IA....................................................99,685 Brevard County,FL.................................................543,376 Davidson town,NC................................................... 10,944 Bristol city,TN.........................................................26,702 De Pere city,WI.......................................................23,800 Broken Arrow city,OK..............................................98,850 Decatur city,GA....................................................... 19,335 Brookfield city,WI ...................................................37,920 Delray Beach city, FL................................................60,522 Brookline CDP, MA...................................................58,732 Denton city,TX.......................................................113,383 Brookline town, NH....................................................4,991 Denver city,CO.......................................................600,158 Broomfield city,CO..................................................55,889 Derby city,KS..........................................................22,158 Brownsburg town,IN...............................................21,285 Des Moines city,IA.................................................203,433 Bryan city,TX..........................................................76,201 Destin city, FL.......................................................... 12,305 Burleson city,TX......................................................36,690 Dewey-Humboldt town,AZ.........................................3,894 Cabarrus County, NC...............................................178,011 Dorchester County, MD..................................I.........32,618 Cambridge city, MA.................................................105,162 Dothan city,AL........................................................65,496 Cape Coral city, FL..................................................154,305 Douglas County,CO................................................285,465 Cape Girardeau city, MO...........................................37,941 Dover city, DE..........................................................36,047 Carlisle borough, PA................................................. 18,682 Dover city, NH.........................................................29,987 Carlsbad city,CA.....................................................105,328 Dublin city,OH ........................................................41,751 Cartersville city,GA.................................................. 19,731 Duluth city, MN........................................................86,265 Carver County, MN...................................................91,042 Duncanville city,TX..................................................38,524 Cary town, NC........................................................135,234 Durham city, NC.....................................................228,330 Casa Grande city,AZ................................................48,571 East Grand Forks city, MN ..........................................8,601 Casper city,WY....................................................... 55,316 East Lansing city, MI................................................48,579 Castle Pines North city,CO....................................... 10,360 East Providence city, RI............................................47,037 Castle Rock town,CO...............................................48,231 Eau Claire city,WI...................................................65,883 Cedar Falls city,IA...................................................39,260 Eden Prairie city, MN................................................60,797 Cedar Rapids city,IA...............................................126,326 Edgerton city, KS.......................................................1,671 Centennial city,CO..................................................100,377 Edina city, MN .........................................................47,941 Centralia city,IL...................................................... 13,032 Edmond city,OK......................................................81,405 Chambersburg borough, PA......................................20,268 Edmonds city,WA....................................................39,709 Chandler city,AZ....................................................236,123 El Cerrito city,CA.....................................................23,549 Chanhassen city, MN................................................22,952 El Paso city,TX.......................................................649,121 Chapel Hill town, NC................................................57,233 Elk Grove city,CA...................................................153,015 Charlotte city, NC....................................................731,424 Elk River city, MN.....................................................22,974 Charlotte County, FL...............................................159,978 Elko New Market city, MN...........................................4,110 Charlottesville city,VA..............................................43,475 Elmhurst city,IL.......................................................44,121 Chesapeake city,VA................................................222,209 Encinitas city,CA.....................................................59,518 Chesterfield County,VA...........................................316,236 Englewood city,CO..................................................30,255 Chippewa Falls city,WI............................................ 13,661 Erie town,CO.......................................................... 18,135 Citrus Heights city,CA..............................................83,301 Escambia County, FL...............................................297,619 Clayton city, MO...................................................... 15,939 Escanaba city, MI..................................................... 12,616 Clearwater city, FL..................................................107,685 Estes Park town,CO...................................................5,858 Clive city,IA............................................................ 15,447 Farmington Hills city, MI...........................................79,740 Clovis city,CA..........................................................95,631 Fayetteville city, NC.................................................200,564 College Park city, MD...............................................30,413 Federal Way city,WA...............................................89,306 College Station city,TX............................................93,857 Fishers town,IN ......................................................76,794 Colleyville city,TX....................................................22,807 Flagstaff city,AZ......................................................65,870 Collinsville city,IL....................................................25,579 Flower Mound town,TX............................................64,669 Columbia city, MO...................................................108,500 Flushing city, MI........................................................8,389 Columbus city,WI......................................................4,991 Forest Grove city,OR...............................................21,083 Commerce City city,CO............................................45,913 Fort Collins city,CO.................................................143,986 Concord city,CA.....................................................122,067 Fort Smith city,AR...................................................86,209 Concord town, MA.................................................... 17,668 Fort Worth city,TX..................................................741,206 Conyers city,GA...................................................... 15,195 Fountain Hills town,AZ............................................22,489 Cookeville city,TN ...................................................30,435 Franklin city,TN.......................................................62,487 Coon Rapids city, MN...............................................61,476 Fredericksburg city,VA.............................................24,286 26 The National Citizen SurveyTI Freeport CDP, ME......................................................1,485 Kansas City city, MO................................................459,787 Freeport city,IL.......................................................25,638 Kenmore city,WA....................................................20,460 Fremont city,CA.....................................................214,089 Kennett Square borough, PA.......................................6,072 Friendswood city,TX................................................35,805 Kirkland city,WA......................................................48,787 Fruita city,CO.......................................................... 12,646 Kutztown borough, PA................................................5,012 Gainesville city, FL..................................................124,354 La Mesa city,CA......................................................57,065 Gaithersburg city, MD...............................................59,933 La Plata town, MD......................................................8,753 Galveston city,TX....................................................47,743 La Porte city,TX......................................................33,800 Garden City city, KS.................................................26,658 La Vista city, NE....................................................... 15,758 Gardner city, KS....................................................... 19,123 Lafayette city,CO....................................................24,453 Geneva city, NY....................................................... 13,261 Laguna Beach city,CA..............................................22,723 Georgetown city,TX.................................................47,400 Laguna Hills city,CA.................................................30,344 Georgetown town,CO................................................1,034 Lake Oswego city,OR..............................................36,619 Gig Harbor city,WA...................................................7,126 Lake Zurich village,IL.............................................. 19,631 Gilbert town,AZ......................................................208,453 Lakeville city, MN.....................................................55,954 Gillette city,WY.......................................................29,087 Lakewood city,CO..................................................142,980 Globe city,AZ............................................................7,532 Lane County,OR.....................................................351,715 Goodyear city,AZ....................................................65,275 Larimer County,CO.................................................299,630 Grafton village,WI................................................... 11,459 Las Cruces city, NM..................................................97,618 Grand Island city, NE...............................................48,520 Las Vegas city, NV..................................................583,756 Greeley city,CO.......................................................92,889 Lawrence city, KS.....................................................87,643 Green Valley CDP,AZ...............................................21,391 League City city,TX.................................................83,560 Greenwood Village city,CO....................................... 13,925 Lebanon city, NH..................................................... 13,151 Greer city,SC..........................................................25,515 Lee County, FL........................................................618,754 Gulf Shores city,AL....................................................9,741 Lee's Summit city, MO..............................................91,364 Gunnison County,CO............................................... 15,324 Lewiston city, ME.....................................................36,592 Hailey city,ID............................................................7,960 Lexington city,VA......................................................7,042 Haines Borough,AK...................................................2,508 Lincoln city, NE.......................................................258,379 Hallandale Beach city, FL..........................................37,113 Littleton city,CO......................................................41,737 Hamilton city,OH.....................................................62,477 Livermore city,CA....................................................80,968 Hampton city,VA....................................................137,436 Lone Tree city,CO................................................... 10,218 Hanover County,VA.................................................99,863 Longmont city,CO...................................................86,270 Harrisonville city, MO............................................... 10,019 Los Alamos County, NM............................................ 17,950 Hartford city,CT.....................................................124,775 Louisville city,CO..................................................... 18,376 Hayward city,CA....................................................144,186 Lower Providence township, PA................................25,436 Henderson city,NV.................................................257,729 Lynchburg city,VA...................................................75,568 Hermiston city,OR................................................... 16,745 Lynnwood city,WA..................................................35,836 Herndon town,VA....................................................23,292 Lyons village,IL....................................................... 10,729 High Point city, NC..................................................104,371 Madison city,WI.....................................................233,209 Highland Park city,IL...............................................29,763 Mankato city, MN.....................................................39,309 Highlands Ranch CDP,CO........................................96,713 Maple Grove city, MN...............................................61,567 Hillsborough town, NC................................................6,087 Maple Valley city,WA...............................................22,684 Holden town, MA..................................................... 17,346 Maricopa County,AZ............................................3,817,117 Holland city, MI........................................................33,051 Marin County,CA....................................................252,409 Honolulu County, HI................................................953,207 Marion County,IA....................................................33,309 Hooksett town, NH................................................... 13,451 Maryland Heights city, MO........................................27,472 Hopkins city, MN...................................................... 17,591 Mayer city, MN...........................................................1,749 Hopkinton town, MA................................................. 14,925 McAllen city,TX......................................................129,877 Hoquiam city,WA......................................................8,726 McDonough city,GA.................................................22,084 Houston city,TX..................................................2,099,451 McKinney city,TX....................................................131,117 Howell city, MI...........................................................9,489 McMinnville city,OR.................................................32,187 Hudson city,OH.......................................................22,262 Mecklenburg County, NC.........................................919,628 Hudson town,CO.......................................................2,356 Medford city,OR......................................................74,907 Hudsonville city, MI....................................................7,116 Menlo Park city,CA..................................................32,026 Huntersville town, NC...............................................46,773 Meridian charter township, MI..................................39,688 Hurst city,TX...........................................................37,337 Meridian city,ID......................................................75,092 Hutchinson city,MN................................................. 14,178 Merriam city, KS....................................................... 11,003 Hutto city,TX.......................................................... 14,698 Merrill city,WI...........................................................9,661 Hyattsville city, MD.................................................. 17,557 Mesa city,AZ..........................................................439,041 Indian Trail town, NC...............................................33,518 Mesa County,CO....................................................146,723 Indianola city,IA..................................................... 14,782 Miami Beach city, FL................................................87,779 Iowa City city,IA.....................................................67,862 Midland city, MI.......................................................41,863 Jackson County, MI.................................................160,248 Milford city, DE..........................................................9,559 Jefferson City city, MO.............................................43,079 Minneapolis city, MN...............................................382,578 Jefferson County,CO..............................................534,543 Mission Viejo city,CA...............................................93,305 Jerome city,ID........................................................ 10,890 Missoula city, MT.....................................................66,788 Johnson City city,TN................................................63,152 Modesto city,CA.....................................................201,165 Johnson County, KS................................................544,179 Monterey city,CA.....................................................27,810 Jupiter town, FL.......................................................55,156 Montgomery County, MD.........................................971,777 Kalamazoo city, MI...................................................74,262 Montgomery County,VA...........................................94,392 27 The National Citizen SurveyT'" Montpelier city,VT.....................................................7,855 Port Orange city, FL.................................................56,048 Montrose city,CO.................................................... 19,132 Port St. Lucie city,FL..............................................164,603 Mooresville town, NC................................................32,711 Portland city,OR.....................................................583,776 Morristown city,TN..................................................29,137 Post Falls city,ID.....................................................27,574 Morrisville town,NC................................................. 18,576 Prince William County,VA........................................402,002 Moscow city,ID.......................................................23,800 Provo city, UT.........................................................112,488 Mountlake Terrace city,WA...................................... 19,909 Pueblo city,CO.......................................................106,595 Munster town,IN.....................................................23,603 Purcellville town,VA...................................................7,727 Muscatine city,IA....................................................22,886 Queen Creek town,AZ.............................................26,361 Naperville city,IL....................................................141,853 Radford city,VA....................................................... 16,408 Needham CDP, MA...................................................28,886 Radnor township, PA................................................31,531 New Braunfels city,TX.............................................57,740 Rapid City city,SD...................................................67,956 New Brighton city, MN..............................................21,456 Raymore city, MO.................................................... 19,206 New Orleans city, LA...............................................343,829 Redmond city,WA...................................................54,144 New York city, NY................................................8,175,133 Rehoboth Beach city, DE............................................1,327 Newport Beach city,CA............................................85,186 Reno city, NV..........................................................225,221 Newport city, RI.......................................................24,672 Renton city,WA.......................................................90,927 Newport News city,VA............................................180,719 Reston CDP,VA.......................................................58,404 Noblesville city,IN...................................................51,969 Richmond city,CA...................................................103,701 Nogales city,AZ.......................................................20,837 Richmond Heights city, MO.........................................8,603 Norfolk city,VA.......................................................242,803 Rifle city,CO..............................................................9,172 Norman city,OK.....................................................110,925 Rio Rancho city,NM.................................................87,521 North Las Vegas city, NV.........................................216,961 River Falls city,WI................................................... 15,000 North Palm Beach village, FL.................................... 12,015 Riverdale city, UT.......................................................8,426 Northglenn city,CO..................................................35,789 Riverside city,CA....................................................303,871 Novato city,CA........................................................51,904 Riverside city, MO......................................................2,937 Novi city, MI............................................................55,224 Riverside village,IL....................................................8,875 O'Fallon city,IL........................................................28,281 Rochester city, MI.................................................... 12,711 Oak Park village,IL..................................................51,878 Rochester Hills city, MI.............................................70,995 Oakland charter township, MI................................... 16,779 Rock Hill city,SC......................................................66,154 Oakland Park city, FL...............................................41,363 Rockford city,IL.....................................................152,871 Ocala city, FL...........................................................56,315 Rockville city, MD.....................................................61,209 Ogdensburg city, NY................................................ 11,128 Roeland Park city, KS.................................................6,731 Oklahoma City city,OK............................................579,999 Rolla city, MO.......................................................... 19,559 Olathe city, KS........................................................125,872 Roswell city,GA.......................................................88,346 Olmsted County, MN...............................................144,248 Round Rock city,TX.................................................99,887 Orland Park village,IL..............................................56,767 Rowlett city,TX.......................................................56,199 Oshkosh city,WI......................................................66,083 Royal Oak city, MI....................................................57,236 Otsego County, MI...................................................24,164 Saco city, ME........................................................... 18,482 Oviedo city, FL.........................................................33,342 Sahuarita town,AZ..................................................25,259 Paducah city, KY......................................................25,024 Salida city,CO...........................................................5,236 Palm Beach County, FL.........................................1,320,134 Salt Lake City city, UT.............................................186,440 Palm Coast city, FL...................................................75,180 Sammamish city,WA...............................................45,780 Palm Springs city,CA...............................................44,552 San Antonio city,TX.............................................1,327,407 Palo Alto city,CA.....................................................64,403 San Carlos city,CA...................................................28,406 Panama City city, FL.................................................36,484 San Diego city,CA...............................................1,307,402 Papillion city, NE...................................................... 18,894 San Francisco city,CA.............................................805,235 Park City city, UT.......................................................7,558 San Jose city,CA....................................................945,942 Park Ridge city,IL....................................................37,480 San Juan County, NM..............................................130,044 Parker town,CO......................................................45,297 San Marcos city,TX..................................................44,894 Pasadena city,CA...................................................137,122 San Rafael city,CA................................................... 57,713 Pasco city,WA......................................................... 59,781 Sandy city, UT.........................................................87,461 Pasco County, FL....................................................464,697 Sandy Springs city,GA.............................................93,853 Peachtree City city,GA.............................................34,364 Sanford city, FL........................................................ 53,570 Pearland city,TX......................................................91,252 Sangamon County,IL..............................................197,465 Peoria city,AZ........................................................154,065 Santa Clarita city,CA...............................................176,320 Peoria County,IL....................................................186,494 Santa Fe County, NM ..............................................144,170 Peters township, PA.................................................21,213 Santa Monica city,CA...............................................89,736 Petoskey city, MI .......................................................5,670 Sarasota city, FL......................................................51,917 Pflugerville city,TX..................................................46,936 Sarasota County, FL................................................379,448 Phoenix city,AZ...................................................1,445,632 Savage city, MN.......................................................26,911 Pinal County,AZ.....................................................375,770 Savannah city,GA...................................................136,286 Pinehurst village, NC................................................ 13,124 Scarborough CDP, ME................................................4,403 Piqua city,OH..........................................................20,522 Scott County, MN....................................................129,928 Plano city,TX.........................................................259,841 Scottsdale city,AZ..................................................217,385 Platte City city, MO.....................................................4,691 Seaside city,CA.......................................................33,025 Plymouth city, MN....................................................70,576 SeaTac city,WA.......................................................26,909 Pocatello city,ID......................................................54,255 Sevierville city,TN ................................................... 14,807 Polk County, FL.......................................................602,095 Shawnee city, KS.....................................................62,209 Port Huron city, MI...................................................30,184 Sheboygan city,WI..................................................49,288 28 The National Citizen SurveyTI Sherman village,IL....................................................4,148 Vail town,CO.............................................................5,305 Shorewood city, MN...................................................7,307 Vancouver city,WA.................................................161,791 Sioux Falls city,SD..................................................153,888 Ventura CCD,CA.....................................................111,889 Skokie village,IL......................................................64,784 Vestavia Hills city,AL...............................................34,033 Smyrna city,GA....................................................... 51,271 Virginia Beach city,VA.............................................437,994 Snellville city,GA..................................................... 18,242 Visalia city,CA........................................................124,442 South Lake Tahoe city,CA........................................21,403 Wahpeton city, ND.....................................................7,766 South Portland city, ME............................................25,002 Wake Forest town, NC..............................................30,117 Southborough town, MA.............................................9,767 Walnut Creek city,CA...............................................64,173 Southlake city,TX....................................................26,575 Washington County, MIN..........................................238,136 Sparks city, NV........................................................90,264 Washoe County, NV................................................421,407 Spokane Valley city,WA...........................................89,755 Watauga city,TX.....................................................23,497 Springboro city,OH.................................................. 17,409 Wauwatosa city,WI.................................................46,396 Springfield city,OR..................................................59,403 Waverly city,IA.........................................................9,874 Springville city,UT...................................................29,466 Weddington town, NC................................................9,459 St. Charles city,IL....................................................32,974 Wentzville city, MO...................................................29,070 St. Cloud city, MN....................................................65,842 West Carrollton city,OH........................................... 13,143 St.Joseph city, MO..................................................76,780 West Chester borough, PA........................................ 18,461 St. Louis County, MN...............................................200,226 West Des Moines city,IA..........................................56,609 St. Louis Park city, MN .............................................45,250 West Richland city,WA............................................. 11,811 Stallings town, NC.................................................... 13,831 Westerville city,OH..................................................36,120 State College borough, PA........................................42,034 Westlake town,TX........................................................992 Sterling Heights city, MI..........................................129,699 Westminster city,CO...............................................106,114 Sugar Grove village,IL...............................................8,997 Weston town, MA..................................................... 11,261 Sugar Land city,TX..................................................78,817 Wheat Ridge city,CO...............................................30,166 Summit city, NJ........................................................21,457 White House city,TN ............................................... 10,255 Sunnyvale city,CA..................................................140,081 Whitewater township, MI............................................2,597 Surprise city,AZ......................................................117,517 Wichita city, KS.......................................................382,368 Suwanee city,GA..................................................... 15,355 Williamsburg city,VA................................................ 14,068 Tacoma city,WA.....................................................198,397 Wilmington city,IL.....................................................5,724 Takoma Park city, MD.............................................. 16,715 Wilmington city, NC.................................................106,476 Temecula city,CA...................................................100,097 Wilsonville city,OR................................................... 19,509 Tempe city,AZ.......................................................161,719 Winchester city,VA..................................................26,203 Temple city,TX........................................................66,102 Wind Point village,WI................................................1,723 The Woodlands CDP,TX...........................................93,847 Windsor town,CO.................................................... 18,644 Thornton city,CO....................................................118,772 Windsor town,CT....................................................29,044 Thousand Oaks city,CA...........................................126,683 Winston-Salem city, NC...........................................229,617 Tomball city,TX....................................................... 10,753 Winter Garden city, FL..............................................34,568 Tualatin city,OR......................................................26,054 Woodland city,CA....................................................55,468 Tulsa city,OK.........................................................391,906 Woodland city,WA.....................................................5,509 Twin Falls city,ID....................................................44,125 Wrentham town, MA................................................ 10,955 Tyler city,TX...........................................................96,900 Yakima city,WA.......................................................91,067 Umatilla city,OR........................................................6,906 York County,VA.......................................................65,464 Upper Arlington city,OH...........................................33,771 Yuma city,AZ..........................................................93,064 Urbandale city,IA....................................................39,463 29 The National Citizen SurveyTI Appendix C: Detailed Survey Methods The National Citizen Survey(The NCSTM)was developed to provide communities an accurate,affordable and easy way to assess and interpret resident opinion about important local topics.Standardization of common questions and survey methods provide the rigor to assure valid results,and each community has enough flexibility to construct a customized version of The NCS. Results offer insight into residents'perspectives about the community as a whole,including local amenities, services,public trust,resident participation and other aspects of the community in order to support budgeting, land use and strategic planning and communication with residents. Resident demographic characteristics permit comparison to the Census as well as comparison of results for different subgroups of residents. Survey Validity The question of survey validity has two parts: i)how can a community be confident that the results from those who completed the questionnaire are representative of the results that would have been obtained had the survey been administered to the entire population?and 2)how closely do the perspectives recorded on the survey reflect what residents really believe or do? To answer the first question,the best survey research practices were used for the resources spent to ensure that the results from the survey respondents reflect the opinions of residents in the entire community.These practices include: • Using a mail-out/mail-back methodology,which typically gets a higher response rate than phone for the same dollars spent.A higher response rate lessens the worry that those who did not respond are different than those who did respond. • Selecting households at random within the community to receive the survey to ensure that the households selected to receive the survey are the representative of the larger community. • Over-sampling multi-family housing units to improve response from hard-to-reach,lower income or younger apartment dwellers. • Selecting the respondent within the household using an unbiased sampling procedure;in this case,the "birthday method."The cover letter included an instruction requesting that the respondent in the household be the adult(18 years old or older)who most recently had a birthday,irrespective of year of birth. • Contacting potential respondents three times to encourage response from people who may have different opinions or habits than those who would respond with only a single prompt. • Inviting response in a compelling manner(using appropriate letterhead/logos and a signature of a visible leader)to appeal to recipients'sense of civic responsibility. • Providing a pre-addressed,postage-paid return envelope. • Offering the survey in Spanish or other language when requested by a given community. • Weighting the results to reflect the demographics of the population. The answer to the second question about how closely the perspectives recorded on the survey reflect what residents really believe or do is more complex.Resident responses to surveys are influenced by a variety of factors. For questions about service quality,residents'expectations for service quality play a role as well as the"objective" quality of the service provided,the way the resident perceives the entire community(that is,the context in which the service is provided),the scale on which the resident is asked to record his or her opinion and,of course,the opinion,itself,that a resident holds about the service. Similarly a resident's report of certain behaviors is colored by what he or she believes is the socially desirable response(e.g.,reporting tolerant behaviors toward"oppressed groups,"likelihood of voting for a tax increase for services to poor people,use of alternative modes of travel to work besides the single occupancy vehicle),his or her memory of the actual behavior(if it is not a question speculating about future actions,like a vote),his or her confidence that he or she can be honest without suffering any negative consequences(thus the need for anonymity)as well as the actual behavior itself. How closely survey results come to recording the way a person really feels or behaves often is measured by the coincidence of reported behavior with observed current behavior(e.g.,driving habits),reported intentions to behave with observed future behavior(e.g.,voting choices)or reported opinions about current community quality with objective characteristics of the community(e.g.,feelings of safety correlated with rates of crime).There is a 30 The National Citizen SurveyTM body of scientific literature that has investigated the relationship between reported behaviors and actual behaviors.Well-conducted surveys,by and large,do capture true respondent behaviors or intentions to act with great accuracy.Predictions of voting outcomes tend to be quite accurate using survey research,as do reported behaviors that are not about highly sensitive issues(e.g.,family abuse or other illegal or morally sanctioned activities).For self-reports about highly sensitive issues,statistical adjustments can be made to correct for the respondents'tendency to report what they think the"correct"response should be. Research on the correlation of resident opinion about service quality and"objective"ratings of service quality vary,with some showing stronger relationships than others.NRC's own research has demonstrated that residents who report the lowest ratings of street repair live in communities with objectively worse street conditions than those who report high ratings of street repair(based on road quality,delay in street repair,number of road repair employees). Similarly,the lowest rated fire services appear to be"objectively"worse than the highest rated fire services(expenditures per capita,response time,"professional"status of firefighters,breadth of services and training provided). Resident opinion commonly reflects objective performance data but is an importance measure on its own.NRC principals have written,"If you collect trash three times a day but residents think that your trash haul is lousy,you still have a problem." Survey Sampling "Sampling"refers to the method by which households were chosen to receive the survey.All households within the City of Pasco were eligible to participate in the survey.A list of all households was represented by a United States Postal Service listing of housing units within the zip codes serving Pasco.Since some of the zip codes that serve the City of Pasco households may also serve addresses that lie outside of the community,the exact geographic location of each housing unit was compared to community boundaries using the most current municipal boundary file(updated on a quarterly basis)and addresses located outside of the City of Pasco boundaries were removed from consideration. To choose the 1,200 survey recipients,a systematic sampling method was applied to the list of households previously screened for geographic location. Systematic sampling is a procedure whereby a complete list of all possible items is culled,selecting every Nth one until the appropriate amount of items is selected.Multi-family housing units were over sampled as residents of this type of housing typically respond at lower rates to surveys than do those in single-family housing units.Figure 1 displays a map of the households selected to receive the survey.In general,because of the random sampling techniques used,the displayed sampling density will closely mirror the overall housing unit density(which may be different from the population density).While the theory of probability assumes no bias in selection,there may be some minor variations in practice(meaning,an area with only 15%of the housing units might be sampled at an actual rate that is slightly above or below that). An individual within each household was selected using the birthday method.The birthday method selects a person within the household by asking the"person whose birthday has most recently passed"to complete the questionnaire.The underlying assumption in this method is that day of birth has no relationship to the way people respond to surveys.This instruction was contained in the cover letter accompanying the questionnaire. 31 The National Citizen SurveyTI Figure 1: Location of Survey Recipients g Q BENEFICIAL �Q, ;k S. OWN R ,• E Foster Wells Rd n inch :1•.•::.3. .., _ \ .4 h �! "' +•, tn 0 L:-- .ti.BV COU RI �• Arg.nt Rd ' Point hamna 'reserve iWest Pasco ana Is1, * . ,.... .. ., «. Vail Open '• . �.: :t 4 .» 10 Space _ ', " .I' y • TAPTEAL WEST, • '•{ • •�• ,•',.• S•• i;', u'r:; , '.. k. 9a Gage Blvd .', ,i...y • N v 0 240 ' oc © w --- Wcow15 P.le Z ._.� 4Vo J u W Cfeawatet W Kennewick Ave Kennewick W 10th Ave W 10th Ave ��� fill I ba South Highlands — T • m Riv W W 27th Ave n Pa.4 E 27M Av. Y �l,E, 0 4 8 Miles Survey Recipients in Pasco,WA • Survey Recipients N Survey Administration and Response Selected households received three mailings,one week apart,beginning in December 2013.The first mailing was a prenotification postcard announcing the upcoming survey.The next mailing contained a letter from the Mayor inviting the household to participate,a questionnaire and a postage-paid return envelope.The final mailing contained a reminder letter,another survey and a postage-paid return envelope.The second cover letter asked those who had not completed the survey to do so and those who had already done so to refrain from turning in another survey.Completed surveys were collected over the following eight weeks. About 4%of the 1,200 surveys mailed were returned because the housing unit was vacant or the postal service was unable to deliver the survey as addressed.Of the remaining 1,152 households that received the survey,214 completed the survey,providing an overall response rate of 19%; average response rates for a mailed resident survey range from 25%to 40%. Confidence Intervals It is customary to describe the precision of estimates made from surveys by a"level of confidence"and accompanying"confidence interval"(or margin of error).A traditional level of confidence,and the one used here, 32 The National Citizen SurveyTM is 95%.The 95%confidence interval can be any size and quantifies the sampling error or imprecision of the survey results because some residents'opinions are relied on to estimate all residents'opinions.' The margin of error for the City of Pasco survey is no greater than plus or minus seven percentage points around any given percent reported for the entire sample(214 completed surveys). For subgroups of responses,the margin of error increases because the sample size for the subgroup is smaller.For subgroups of approximately loo respondents,the margin of error is plus or minus 10 percentage points. Survey Processing (Data Entry) Upon receipt,completed surveys were assigned a unique identification number.Additionally,each survey was reviewed and"cleaned"as necessary.For example,a question may have asked a respondent to pick two items out of a list of five,but the respondent checked three;in this case,NRC would use protocols to randomly choose two of the three selected items for inclusion in the dataset. All surveys then were entered twice into an electronic dataset; any discrepancies were resolved in comparison to the original survey form.Range checks as well as other forms of quality control were also performed. Survey Data Weighting The demographic characteristics of the survey sample were compared to those found in the 2010 Census and American Community Survey estimates for adults in the City of Pasco.The primary objective of weighting survey data is to make the survey sample reflective of the larger population of the community.The characteristics used for weighting were housing tenure,housing unit type,race and ethnicity and sex and age.The results of the weighting scheme are presented in the following table. 1 A 95%confidence interval indicates that for every 100 random samples of this many residents,95 of the confidence intervals created will include the"true"population response.This theory is applied in practice to mean that the"true"perspective of the target population lies within the confidence interval created for a single survey. For example,if 75%of residents rate a service as"excellent"or"good,"then the 4%margin of error(for the 95%confidence interval)indicates that the range of likely responses for the entire community is between 71% and 79%.This source of uncertainty is called sampling error.In addition to sampling error,other sources of error may affect any survey, including the non-response of residents with opinions different from survey responders.Though standardized on The NCS,on other surveys, differences in question wording,order,translation and data entry,as examples,can lead to somewhat varying results. 33 The National Citizen SurveyTM Table 73: Pasco, WA 2013 Wei hting Table Characteristic Population Norm' Unweighted Data Weighted Data Housing Rent home 35% 13% 32% Own home 65% 87% 68% Detached unit 77% 88% 79% Attached unit 23% 12% 21% Race and Ethnicity White 60% 82% 64% Not white 40% 18% 36% Not Hispanic 51% 80% 57% Hispanic 49% 20% 43% Sex and Age Female 50% 51% 48% Male 50% 49% 52% 18-34 years of age 43% 16% 39% 35-54 years of age 35% 35% 37% 55+years of age 22% 49% 24% Females 18-34 21% 9% 19% Females 35-54 17% 20% 18% Females 55+ 11% 23% 12% Males 18-34 22% 7% 20% Males 35-54 18% 16% 19% Males 55+ 11% 25% 12% 'Source: 2010 Census/2011 ACS Survey Data Analysis and Reporting The survey dataset was analyzed using the Statistical Package for the Social Sciences(SPSS).For the most part, the percentages presented in the reports represent the"percent positive."The percent positive is the combination of the top two most positive response options(i.e.,"excellent"and"good,""very safe"and"somewhat safe," "essential"and"very important,"etc.),or,in the case of resident behaviors/participation,the percent positive represents the proportion of respondents indicating"yes"or participating in an activity at least once a month. On many of the questions in the survey respondents may answer"don't know."The proportion of respondents giving this reply is shown in the full set of responses included in Appendix A.However,these responses have been removed from the analyses presented in the reports.In other words,the tables and graphs display the responses from respondents who had an opinion about a specific item. 34 The National Citizen SurveyTI Appendix D: Survey Materials 35 Dear Pasco Resident, Dear Pasco Resident, It won't take much of your time to make a big difference! It won't take much of your time to make a big difference! Your household has been randomly selected to participate in a survey Your household has been randomly selected to participate in a survey about your community. Your survey will arrive in a few days. about your community. Your survey will arrive in a few days. Thank you for helping create a better City! Thank you for helping create a better City! Sincerely, Sincerely, Matt Watkins Matt Watkins Mayor Mayor Dear Pasco Resident, Dear Pasco Resident, It won't take much of your time to make a big difference! It won't take much of your time to make a big difference! Your household has been randomly selected to participate in a survey Your household has been randomly selected to participate in a survey about your community. Your survey will arrive in a few days. about your community. Your survey will arrive in a few days. Thank you for helping create a better City! Thank you for helping create a better City! Sincerely, Sincerely, Matt Watkins Matt Watkins Mayor Mayor Presorted Presorted First Class Mail First Class Mail US Postage US Postage 1 PAID PAID � Boulder,CO iii Boulder,CO Permit NO.94 Permit NO.94 City of Pasco City of Pasco P.O. Box 293 P.O. Box 293 525 N. 3rd Avenue 525 N. 3rd Avenue Pasco, WA 99301 Pasco, WA 99301 Presorted Presorted First Class Mail First Class Mail US Postage US Postage 9 , PAID Wk .-, , PAID Boulder,CO k Boulder,CO Permit NO.94 1qqqWV Permit NO.94 City of Pasco City of Pasco P.O. Box 293 P.O. Box 293 525 N. 3rd Avenue 525 N. 3rd Avenue Pasco, WA 99301 Pasco, WA 99301 U� -- - - OFFICE OF THE MAYOR (509) 545-3404 / Fax (509) 545-3403 ' 000 P. O. Box 293, 525 N. 3`d Avenue, Pasco, WA 99301 qqqpwp December 2013 Dear City of Pasco Resident: Please help us shape the future of Pasco!You have been selected at random to participate in the 2013 Pasco Citizen Survey. Please take a few minutes to fill out the enclosed survey.Your participation in this survey is very important— especially since your household is one of only a small number of households being surveyed.Your feedback will help Pasco make decisions that affect our City. A few things to remember: • Your responses are completely anonymous. • In order to hear from a diverse group of residents,the adult(18 years or older) in your household who most recently had a birthday should complete this survey. • You may return the survey by mail in the enclosed postage-paid envelope. If you have any questions about the survey please call 509-545-3404• Thank you for your time and participation! Sincerely, 0�701_z� Matt Watkins Mayor U��� __ - - OFFICE OF THE MAYOR (509) 545-3404 / Fax (509) 545-3403 ' 000 P. O. Box 293, 525 N. 3`d Avenue, Pasco, WA 99301 qqqpwp December 2013 Dear City of Pasco Resident: Here's a second chance if you haven't already responded to the 2013 Pasco Citizen Survey! (If you completed it and sent it back,we thank you for your time and ask you to recycle this survey. Please do not respond twice.) Please help us shape the future of Pasco!You have been selected at random to participate in the 2013 Pasco Citizen Survey. Please take a few minutes to fill out the enclosed survey.Your participation in this survey is very important— especially since your household is one of only a small number of households being surveyed.Your feedback will help Pasco make decisions that affect our City. A few things to remember: • Your responses are completely anonymous. • In order to hear from a diverse group of residents,the adult(18 years or older) in your household who most recently had a birthday should complete this survey. • You may return the survey by mail in the enclosed postage-paid envelope. If you have any questions about the survey please call 509-545-3404• Thank you for your time and participation! Sincerely, Matt Watkins Mayor The City of Pasco 2013 Citizen Survey Please complete this questionnaire if you are the adult(age 18 or older)in the household who most recently had a birthday. The adult's year of birth does not matter. Please select the response (by circling the number or checking the box) that most closely represents your opinion for each question.Your responses are anonymous and will be reported in group form only. 1. Please rate each of the following aspects of quality of life in Pasco: Excellent Good Fair Poor Don't know Pasco as a place to live.......................................................................................1 2 3 4 5 Your neighborhood as a place to live.................................................................1 2 3 4 5 Pasco as a place to raise children.......................................................................1 2 3 4 5 Pasco as a place to work.....................................................................................1 2 3 4 5 Pasco as a place to visit......................................................................................1 2 3 4 5 Pasco as a place to retire....................................................................................1 2 3 4 5 The overall quality of life in Pasco..................................................................... 1 2 3 4 5 2. Please rate each of the following characteristics as they relate to Pasco as a whole: Excellent Good Fair Poor Don't know Overall feeling of safety in Pasco .......................................................................1 2 3 4 5 Overall ease of getting to the places you usually have to visit............................1 2 3 4 5 Quality of overall natural environment in Pasco...............................................1 2 3 4 5 Overall"built environment"of Pasco(including overall design, buildings,parks and transportation systems)..................................................1 2 3 4 5 Health and wellness opportunities in Pasco.......................................................1 2 3 4 5 Overall opportunities for education and enrichment.........................................1 2 3 4 5 Overall economic health of Pasco......................................................................1 2 3 4 5 Senseof community............................................._..............................._.............1 2 3 4 5 Overall image or reputation of Pasco................................................................1 2 3 4 5 3. Please indicate how likely or unlikely you are to do each of the following: Very Somewhat Somewhat Very Don't likely likely unlikely unlikely know Recommend living in Pasco to someone who asks................................. 1 2 3 4 5 Remain in Pasco for the next five years.............. 1 2 3 4 5 4. Please rate how safe or unsafe you feel: Very Somewhat Neither safe Somewhat Very Don't safe safe nor unsafe unsafe unsafe know In your neighborhood during the day................................... 1 2 3 4 5 6 In Pasco's downtown/commercial area during the day....... 1 2 3 4 5 5. Please rate each of the following characteristics as they relate to Pasco as a whole: Excellent Good Fair Poor Don't know Traffic flow on major streets..............................................................................1 2 3 4 5 Easeof public parking........................................................................................1 2 3 4 5 Ease of travel by car in Pasco............................................................................. 1 2 3 4 5 Ease of travel by public transportation in Pasco................................................1 2 3 4 5 Ease of travel by bicycle in Pasco....................................................................... 1 2 3 4 5 Ease of walking in Pasco....................................................................................1 2 3 4 5 Availability of paths and walking trails..............................................................1 2 3 4 5 Airquality..........................................................................................................1 2 3 4 5 Cleanliness of Pasco...........................................................................................1 2 3 4 5 Overall appearance of Pasco.............................................................................1 2 3 4 5 Public places where people want to spend time.................................................1 2 3 4 5 Variety of housing options.................................................................................1 2 3 4 5 Availability of affordable quality housing..........................................................1 2 3 4 5 Fitness opportunities(including exercise classes and paths or trails,etc.)..........1 2 3 4 5 Recreational opportunities.................................................................................1 2 3 4 5 Availability of affordable quality health care.....................................................1 2 3 4 5 Availability of preventive health services...........................................................1 2 3 4 5 Availability of affordable quality mental health care.........................................1 2 3 4 5 Page 1 of 5 The National Citizen SurveyTM 6. Please rate each of the following characteristics as they relate to Pasco as a whole: E.vallod Good Fair Poor Don't know Availability of affordable quality child care/preschool......................................1 2 3 4 5 K-12 education..................................................................................................1 2 3 4 5 Adult educational opportunities.........................................................................1 2 3 4 5 Opportunities to attend cultural/arts/music activities......................................1 2 3 4 5 Employment opportunities................................................................................1 2 3 4 5 Shoppingopportunities......................................................................................1 2 3 4 5 Cost of living in Pasco........................................................................................1 2 3 4 5 Overall quality of business and service establishments in Pasco........................1 2 3 4 5 Vibrant downtown/commercial area................................................................1 2 3 4 5 Overall quality of new development in Pasco....................................................1 2 3 4 5 Opportunities to participate in social events and activities................................1 2 3 4 5 Opportunities to volunteer.................................................................................1 2 3 4 5 Opportunities to participate in community matters..........................................1 2 3 4 5 Openness and acceptance of the community toward people of diverse backgrounds................................................................................................... 1 2 3 4 5 Neighborliness of residents in Pasco.................................................................. 1 2 3 4 5 7. Please indicate whether or not you have done each of the following in the last 12 months. No Yes Madeefforts to conserve water................................................................................................................................1 2 Made efforts to make your home more energy efficient..........................................................................................1 2 Observed a code violation or other hazard in Pasco(weeds, abandoned buildings,etc.)........................................1 2 Household member was a victim of a crime in Pasco..............................................................................................l 2 Reported a crime to the police in Pasco..................................................................................................................1 2 Stocked supplies in preparation for an emergency..................................................................................................1 2 Campaigned or advocated for an issue,cause or candidate....................................................................................1 2 Contacted the City of Pasco(in-person,phone,email or web)for help or information..........................................1 2 Contacted Pasco elected officials(in-person,phone, email or web)to express your opinion...................................l 2 B. In the last 12 months, about how many times, if at all,have you or other household members done each of the following in Pasco? 2 times a 2-4 times Once a month Not week or more a month or less at all Used Pasco recreation centers or their services..................................................................1 2 3 4 Visited a neighborhood park or City park.........................................................................1 2 3 4 Used Pasco public libraries or their services......................................................................1 2 3 4 Participated in religious or spiritual activities in Pasco......................................................1 2 3 4 Attended a City-sponsored event.......................................................................................1 2 3 4 Used bus,rail,subway or other public transportation instead of driving...........................1 2 3 4 Carpooled with other adults or children instead of driving alone......................................1 2 3 4 Walked or biked instead of driving ................................................1 2 3 4 Volunteered your time to some group/activity in Pasco...................................................1 2 3 4 Participatedin a club.........................................................................................................1 2 3 4 Talked to or visited with your immediate neighbors ......................................................... 1 2 3 4 Done a favor for a neighbor................... .. ...............................1 2 3 4 1 9. Thinking about local public meetings (of local elected officials like City Council or County Commissioners, z advisory boards,town halls, HOA,neighborhood watch, etc.),in the last 12 months, about how many times,if at all,have you or other household members attended or watched a local public meeting? o 2 times a 2-4 times Once a month Not o week or more a month or less at all Attended a local public meeting........................................................................................1 2 3 4 Watched(online or on television)a local public meeting...................................................1 2 4 N L'. O z x H Page 2 of 5 The City of Pasco 2013 Citizen Survey 10. Please rate the quality of each of the following services in Pasco: Excellent Good Fair Poor Don't know Police/Sheriff services........................................................................................1 2 3 4 5 Fireservices........................................................................................................l 2 3 4 5 Ambulance or emergency medical services .......................................................1 2 3 4 5 Crimeprevention...............................................................................................1 2 3 4 5 Fire prevention and education...........................................................................l 2 3 4 5 Traffic enforcement...........................................................................................1 2 3 4 5 Streetrepair.......................................................................................................1 2 3 4 5 Streetcleaning...................................................................................................1 2 3 4 5 Streetlighting.....................................................................................................l 2 3 4 5 Snowremoval....................................................................................................1 2 3 4 5 Sidewalkmaintenance.......................................................................................1 2 3 4 5 Traffic signal timing...........................................................................................1 2 3 4 5 Bus or transit services.........................................................................................1 2 3 4 5 Garbagecollection.............................................................................................1 2 3 4 5 Recycling...........................................................................................................1 2 3 4 5 Yardwaste pick-up............................................................................................1 2 3 4 5 Stormdrainage..................................................................................................1 2 3 4 5 Drinkingwater...................................................................................................1 2 3 4 5 Sewerservices....................................................................................................1 2 3 4 5 Utility billing......................................................................................................l 2 3 4 5 Cityparks...........................................................................................................l 2 3 4 5 Recreation programs or classes..........................................................................l 2 3 4 5 Recreation centers or facilities...........................................................................1 2 3 4 5 Land use,planning and zoning..........................................................................1 2 3 4 5 Code enforcement(weeds,abandoned buildings,etc.)......................................1 2 3 4 5 Animalcontrol.....................................7..............................................................1 2 3 4 5 Economic development.....................................................................................1 2 3 4 5 Healthservices...................................................................................................1 2 3 4 5 Public library services........................................................................................1 2 3 4 5 Public information services.._..............._..............................._..............._.............1 2 3 4 5 Cabletelevision..................................................................................................1 2 3 4 5 Emergency preparedness(services that prepare the community for natural disasters or other emergency situations).............................................1 2 3 4 5 Preservation of natural areas such as open space,farmlands and greenbelts.......................................................................................................1 2 3 4 5 Pascoopen space................................._..............................._..............._.............1 2 3 4 5 City-sponsored special events ............................................................................1 2 3 4 5 Overall customer service by Pasco employees (police,receptionists,planners,etc.)..................................................................1 2 3 4 11. Overall,how would you rate the quality of the services provided by each of the following? Excellent Good Fair Poor Don't know TheCity of Pasco...............................................................................................l 2 3 4 5 The Federal Government..................................................................................1 2 3 4 5 The State Government......................................................................................1 2 3 4 5 Franklin County Government...........................................................................1 2 3 4 5 12. Please rate the following categories of Pasco government performance: Excellent Good Fair Poor Don't know The value of services for the taxes paid to Pasco...............................................1 2 3 4 5 The overall direction that Pasco is taking..........................................................1 2 3 4 5 The job Pasco government does at welcoming citizen involvement..................1 2 3 4 5 Overall confidence in Pasco government...........................................................1 2 3 4 5 Generally acting in the best interest of the community.....................................1 2 3 4 5 Beinghonest.......................................................................................................l 2 3 4 5 Treating all residents fairly................................................................................1 2 3 4 5 Page 3 of 5 The National Citizen SurveyTM 13. Please rate how important,if at all,you think it is for the Pasco community to focus on each of the following in the coming two years: Very Somewhat Vol at all Essential important important important Overall feeling of safety in Pasco ....................................................................................... 1 2 3 4 Overall ease of getting to the places you usually have to visit............................................ 1 2 3 4 Quality of overall natural environment in Pasco............................................................... 1 2 3 4 Overall"built environment" of Pasco(including overall design,buildings,parks and transportationsystems) .................................................................................................. 1 2 3 4 Health and wellness opportunities in Pasco....................................................................... 1 2 3 4 Overall opportunities for education and enrichment......................................................... 1 2 3 4 Overall economic health of Pasco...................................................................................... 1 2 3 4 Senseof community........................................................................................................... 1 2 3 4 14. The"donut hole" area surrounded by Pasco has received ambulance service from the Pasco Fire Department, paid by Fire District#3 at an equivalent fee of$1.00 per household per month (compared with Pasco residents'fee of$6.25/month). If the City continues to provide the same paramedic ambulance service to Fire District#3 that it provides to City residents,to what extent do you support or oppose altering the contract so that District residents pay at least the same fee as Pasco residents? O Strongly support O Somewhat support O Somewhat oppose O Strongly oppose 15. Funding large projects, such as a convention center,performing arts center, aquatics facility or museum in Pasco can be done in a number of ways. Partnering with the Regional Public Facilities District (with the approval of Tri City voters) can finance projects of$35 million or more. The Pasco Public Facilities District (Pasco only) could finance a project of about$10 million. To what extent do you support or oppose each of the following? Strongly Somewhat Somewhat Strongly support support oppose oppose Partnering with the Regional Public Facilities District on large projects that can be approved by the voters of the three cities....................................................................... 1 2 3 4 Working independently with the Pasco Public Facilities District to identify a small projectfor Pasco.............................................................................................................1 2 3 4 Abandoning efforts to consider future facilities.................................................................. 1 2 3 4 16. Use of the Pasco Senior Center by seniors has continued to decline over time, but still requires increased funding to remain open. To what extent do you support or oppose transitioning the Pasco Senior Center into a "community recreation center"with the following programming options? Strongly Somewhat Somewhat Strongly support support oppose oppose Create a community recreation center with programming for all ages and decreased programming for seniors ............................................................................... 1 2 3 4 U Create a community recreation center with programming for all ages and maintain y the current amount of programming for seniors............................................................1 2 3 4 Leave Pasco Senior Center as is;do not create a community recreation center................ 1 2 3 4 0 z 0 N 0 0 N F Y QJ N O v E. Page 4 of 5 The City of Pasco 2013 Citizen Survey Our last questions are about you and your household.Again, all of your responses to this survey are completely anonymous and will be reported in group form only. D1. How often, if at all, do you do each of the following, considering all of the times you could? Never Rarely Sometimes Usually Alzeays Recycleat home.............................................................................................1 2 3 4 5 Purchase goods or services from a business located in Pasco.........................1 2 3 4 5 Eat at least 5 portions of fruits and vegetables a day......................................1 2 3 4 5 Participate in moderate or vigorous physical activity.....................................1 2 3 4 5 Read or watch local news(via television,paper, computer, etc.)...................1 2 3 4 5 Vote in local elections.....................................................................................1 2 3 4 5 D2. Would you say that in general your health is: O Excellent 0 Very good 0 Good O Fair 0 Poor D3. What impact, if any, do you think the economy will have on your family income in the next 6 months?Do you think the impact will be: 0 Very positive O Somewhat positive 0 Neutral 0 Somewhat negative 0 Very negative D4. What is your employment status? D12. How much do you anticipate your household's 0 Working full time for pay total income before taxes will be for the current 0 Working part time for pay year? (Please include in your total income money 0 Unemployed,looking for paid work from all sources for all persons living in your 0 Unemployed,not looking for paid work household.) 0 Fully retired 0 Less than$25,000 D5. Do you work inside the boundaries of Pasco? 0 $25,000 to$49,999 O $50,000 to$99,999 •Yes, outside the home O $100,000 to$149,999 •Yes,from home • No 0 $150,000 or more D6. How many years have you lived in Pasco? Please respond to both questions D13 and D14: 0 Less than 2 years 0 11-20 years D13. Are you Spanish, Hispanic or Latino? 0 2-5 years 0 More than 20 years 0 No,not Spanish,Hispanic or Latino 0 6-10 years 0 Yes,I consider myself to be Spanish,Hispanic D7. Which best describes the building you live in? or Latino 0 One family house detached from any other houses D14. What is your race? (Mark one or more races 0 Building with two or more homes(duplex,townhome, to indicate what race you consider yourself apartment or condominium) to be.) 0 Mobile home 0 American Indian or Alaskan Native 0 Other 0 Asian,Asian Indian or Pacific Islander D8. Is this house, apartment or mobile home... 0 Black or African American • Rented 0 White • Owned 0 Other D9. About how much is your monthly housing cost D15. In which category is your age? for the place you live (including rent,mortgage 0 18-24 years O 55-64 years payment,property tax,property insurance and 0 25-34 years 0 65-74 years homeowners' association (HOA) fees)? 0 35-44 years 0 75 years or older O Less than$300 per month 0 45-54 years 0 $300 to$599 per month D16. What is your sex? 0 $600 to$999 per month 0 Female 0 Male O $1,000 to$1,499 per month D17. Do you consider a cell phone or land line your 0 $1,500 to$2,499 per month primary telephone number? 0 $2,500 or more per month O Cell O Land line O Both D10. Do any children 17 or under live in your household? Thank you for completing this survey. Please 0 No 0 Yes return the completed survey in the postage-paid Dll. Are you or any other members of your household envelope to: National Research Center, Inc., aged 65 or older? PO Box 549, Belle Mead, NJ 08502 0 No 0 Yes Page 5 of 5 Presorted City of Pasco First Class Mail 1 . . P. 0. Box 293 US PAID Postage 525 N. 3rd Avenue Boulder, CO Pasco, WA 99301 Permit NO.94